Midas Hotel and Casino

The hotel is widely recognized for its exceptional staff service and spacious rooms, offering a comfortable and welcoming retreat for guests. Its signature feature is the dedicated and attentive team, ensuring a memorable stay for all visitors. The hotel is particularly well-suited for business travelers due to its proximity to key offices and its conference facilities, while sightseers and families appreciate the convenient access to major attractions and the comfortable accommodations. Couples can also find a relaxing and enjoyable atmosphere for a romantic getaway. To enhance your experience, it is advisable to clarify the security deposit policy upon check-in and be aware of potential noise levels from the surrounding area, especially if sensitive to sound.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences are mixed. The gym is generally well-regarded, described as amazing and well-equipped with various weight machines, though some guests noted the absence of barbells or multipurpose cable machines. The casino is a functional feature, primarily offering slot machines and some baccarat tables, providing entertainment for those interested. While Wi-Fi connectivity is generally decent, some guests experienced inconsistency. A notable point is the absence of a swimming pool, which is a frequent disappointment for guests, especially those traveling with families. The lobby is consistently praised for its pleasant ambiance and inviting atmosphere. Some guests also mentioned issues with slow elevators and a lack of available electrical outlets in rooms.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests found the rooms spacious and the beds comfortable, ensuring a restful sleep. However, a significant number of reviews highlighted that the hotel's age is apparent in the rooms, with some describing them as old or outdated. Specific concerns included stained carpets, peeling wallpaper, and a musty or moldy smell in some rooms. Bathroom issues were frequently reported, such as slow drains, broken fixtures, lukewarm or inconsistent hot water, and automatic lights and fans that could not be manually turned off, causing disturbance. Noise levels, particularly from traffic and sirens, were a common complaint, indicating poor soundproofing.

Dining & Food Quality
The hotel's dining options generally receive positive feedback, with the breakfast buffet being a standout feature. Guests consistently praise its wide variety of choices, including Filipino and Chinese tastes, and describe it as delicious, ample, and good value. The Japanese restaurant is also highly recommended for its quality. Room service is noted for being timely, offering generous portions, and providing good value, though some guests experienced issues with unavailable items. While the overall food quality is often commended, some guests reported negative experiences with specific dishes, including instances of food poisoning, and found certain menu items to be mediocre despite premium pricing. The bar and cafe areas are also appreciated for their ambiance and service.

Location & Accessibility
The hotel's location is a key factor for many guests, particularly its proximity to the VA Clinic/Office and the Mall of Asia (MOA), which is within walking distance or accessible via a convenient free shuttle service. It is also considered close to the airport and reasonably near the Japanese and US Embassies. While the immediate surrounding area is described by some as lacking in dining options or convenience stores and can be noisy with sirens, the hotel itself is seen as safe and secure. Parking is available across the street, though it is not covered and requires a walk to the lobby, with valet service also offered.

Staff & Service
The hotel consistently receives high praise for its exceptional customer service. Guests frequently highlight the friendly staff, describing them as accommodating, helpful, attentive, and professional. The quick check-in process and efficient luggage assistance are often mentioned. Staff members are commended for their willingness to go above and beyond, promptly answering calls and assisting with various requests. While some minor inconsistencies in housekeeping were noted, the overall attentive service from the housekeeping team is appreciated. The valet service is also recognized for its efficiency. A unique and highly valued aspect of the service is the availability of a nurse, who received numerous commendations for providing excellent medical assistance to guests.

Additional Information
Guests should be aware of the hotel's security deposit policy, which requires a significant amount per night, as some guests experienced issues with the refund process or found the policy lacked transparency. There were instances where guests reported power outages, with some noting a lack of backup generators, which impacted their stay. The hotel offers a unique and highly appreciated nurse service for guests needing medical attention, which many found to be a significant benefit. Some guests also noted inconsistent policies regarding security deposits, particularly when booking multiple rooms or for family members, which caused inconvenience during check-out.