Mardiva Resort Hotel

This hotel is consistently praised for its excellent value and modern facilities, making it a standout choice for travelers seeking comfort and quality. Its signature feature is its commitment to providing a luxurious experience at an affordable price, often exceeding guest expectations for a hotel in its category. The property is particularly well-suited for travelers looking for a comfortable base with extensive amenities, including families and couples who appreciate spacious accommodations and wellness options. While its location on the city's outskirts receives mixed feedback, its easy accessibility to public transport and ample parking make it convenient for exploring. To enhance your stay, guests recommend confirming the specific schedule for the gender-separated pool and spa facilities if traveling as a couple, and utilizing the convenient bus stop directly outside for city exploration.

Facilities & Amenities
The hotel boasts an impressive array of facilities, including a well-equipped gym with a variety of modern equipment, and a large indoor swimming pool. Guests also appreciate the presence of a sauna, Turkish bath, and steam room, which are generally noted for their cleanliness and quality, providing excellent opportunities for relaxation and wellness. However, some guests have expressed inconvenience regarding the hotel's policy of having designated women-only and men-only days for the pool and spa areas, which can be a surprise for couples or international travelers not accustomed to such arrangements. Despite this, the overall quality and availability of these amenities are a significant draw for many visitors.

Cleanliness & Room Comfort
Most guests commend the room cleanliness, describing the accommodations as spotless, tidy, and well-maintained, contributing to a pleasant stay. The beds are frequently highlighted for their comfort, ensuring a restful night's sleep, and the room spaciousness is also a positive point. However, some guests have reported issues with noise levels, particularly from adjacent rooms or due to ongoing construction nearby, which can occasionally disrupt tranquility. Feedback on the bathroom experience is mixed; while some find them clean, others note issues with cleanliness, slippery floors, or the absence of standard amenities like shampoo or soap. Additionally, a recurring concern is the effectiveness of the heating and air conditioning, with some rooms reported as being uncomfortably cold during colder periods.

Dining & Food Quality
The breakfast at the hotel receives widespread acclaim, with many guests describing it as an open buffet offering impressive variety and quality. Reviewers frequently mention the rich selection of delicious options, often comparing it favorably to five-star hotel offerings. However, some feedback indicates occasional issues with the coffee quality, with reports of cold coffee or non-functional coffee machine. A few guests also noted that some cold items or dry cheeses at the buffet could be improved. Beyond breakfast, the hotel's restaurant and general food quality for other meals are also mentioned positively by some, highlighting tasty and well-prepared dishes.

Location & Accessibility
The hotel's location is a topic of mixed feedback. It is situated on the outskirts of the city, which means it is a bit far from Old Mardin and the historical center. However, this distance is mitigated by its proximity to the university and easy access to the new city. A significant advantage highlighted by many is the convenient bus stop located directly in front of the hotel, offering direct routes to major malls and the old city, making public transport highly accessible. The hotel also provides ample and secure parking, which is a major benefit for guests traveling by car. Some guests have noted the presence of construction in the immediate vicinity, which can lead to noise and dust.

Staff & Service
The staff friendliness and helpfulness are consistently praised by the majority of guests, who describe the team as attentive, polite, and eager to assist with requests. Many reviewers highlight the attentive service provided by various hotel personnel, from housekeeping to general staff, and their responsiveness to guest needs. However, there are some reports of less satisfactory experiences, particularly concerning reception staff, with a few guests noting a lack of interest or occasional unhelpfulness. Some isolated incidents regarding housekeeping entering rooms without prior notification or issues with basic amenities not being replenished have also been mentioned.

Additional Information
Guests have noted some specific details that impact their stay. A recurring concern involves security concerns related to room access, with reports of key cards malfunctioning or, in isolated cases, unauthorized entry into rooms. This has led to guests feeling uneasy about the privacy and safety of their belongings. Furthermore, some guests have found the provision of standard in-room amenities to be inconsistent, with items like slippers or mini-bar contents occasionally missing or empty upon arrival, requiring guests to request them from the front desk.