Makati Palace Hotel

The hotel's central location in Makati is consistently highlighted as a major draw, placing guests at the heart of the city's vibrant entertainment district. This makes it an ideal choice for single travelers and those seeking nightlife, with easy access to numerous bars, clubs, and restaurants. While many appreciate the staff's helpfulness and the spacious rooms, guests should be aware that the hotel is generally described as dated and in need of renovation. Some guests also note that the immediate area, while lively, might not be suitable for families. To enhance your stay, it is advisable to inquire about recently renovated rooms and be prepared for potential delays with the elevators.

Facilities & Amenities
The hotel offers a rooftop pool that many guests find clean and enjoyable, providing a pleasant space to relax, though some note it can get crowded with children and is often in the shade, limiting sunbathing. The fitness center receives overwhelmingly negative feedback, described as hot, derelict, and poorly equipped, making it largely unusable for a proper workout. Wi-Fi connectivity is a mixed bag; while some find it adequate, many report it as slow, unreliable, or difficult to access. A significant recurring issue is the elevators, which are frequently described as old, slow, hot, and prone to breaking down, causing considerable wait times and frustration. For those driving, free parking is available, though spaces can be narrow, and staff assistance is often appreciated.

Cleanliness & Room Comfort
Room comfort and cleanliness receive highly mixed feedback. Many guests praise the spacious rooms, and some find the beds comfortable and the rooms generally clean. However, a pervasive issue reported by numerous guests is the presence of cockroaches throughout the rooms and bathrooms, which significantly detracts from the stay. Many also note an unpleasant odor, often described as musty or like old carpet, and some rooms show signs of being dated and run-down, with issues like stained sheets, rusting bathtub drains, and moldy bathroom tiles. While some rooms on higher floors are reported to be quiet, others experience considerable street noise. Air conditioning performance is inconsistent, with some reporting it as effective, while others find it insufficient or difficult to control.

Dining & Food Quality
Most guests note the hotel generally lacks dedicated on-site dining options, with the coffee shop often appearing closed or non-existent. While some reviews mention a balcony bar with a good atmosphere, many guests find they need to leave the hotel for meals, though numerous restaurants and bars are conveniently located nearby. Feedback on breakfast is mixed; some guests were informed it was unavailable despite booking, while others received a small meal in their room. Room service also receives conflicting reviews, with some praising it as outstanding and available 24/7, while others report it as unavailable or inefficient. A few guests found the food quality, when available, to be inconsistent, with some dishes being undercooked or overcooked.

Location & Accessibility
The hotel's central location in Makati is consistently highlighted as a major advantage, placing guests within easy reach of various attractions. It is particularly praised for its proximity to the area's nightlife, including numerous bars, clubs, and entertainment venues, making it a popular choice for those seeking vibrant evening activities. Guests also appreciate its convenience to a wide array of restaurants, shopping centers, and business areas. While the lively nature of the immediate surroundings is a draw for some, a few guests suggest it might not be ideal for families due to the specific character of the district. The hotel is also noted for its accessibility to public transportation and the airport.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests commend the quick check-in process and the staff's willingness to assist with various requests, from luggage handling to providing local information. Housekeeping staff are often highlighted for their pleasant demeanor and efforts, with some even creating towel art. Security personnel are generally described as caring and protective. However, some guests report negative experiences with front desk staff, citing an unwelcoming attitude, lack of smiles, or insufficient training, particularly regarding hotel information or problem-solving. There are also isolated reports of issues with early check-in fees and staff communication during specific incidents.

Additional Information
Guests should be aware of certain operational aspects, including a cash deposit policy required upon check-in, which some find inconvenient as it cannot always be processed via credit card. An early check-in fee is also applied, sometimes on an hourly basis, which can be a point of frustration for arrivals before the standard check-in time. The hotel offers luggage storage, which is appreciated by guests needing to store their belongings before check-in or after check-out. While a function room is available and well-equipped for events, some guests note that the overall accessibility within the hotel, particularly to the pool and gym, can be tricky due to the elevator system.