Izmailovo Delta Hotel

The hotel is primarily recognized for its strategic location next to a metro station and the Izmailovsky Kremlin, making it a convenient base for various travelers. Its proximity to public transport and local attractions makes it ideal for sightseers and business travelers seeking easy access to the city center. While some guests praise the hotel's cleanliness and comfortable accommodations, many others report significant issues with room condition and staff service. For families, the hotel offers spacious rooms, though some find the bed configurations less than ideal. To enhance your stay, it is advisable to confirm your room type upon booking and be prepared for potential delays during the check-in process.

Facilities & Amenities
The hotel complex offers a range of facilities including fast elevators and a general infrastructure that includes shops and cafes. Guests appreciate the availability of water dispensers and irons on each floor, providing convenient access to these essentials. Rooms are typically equipped with a refrigerator, a safe, and a tea/coffee station. However, many guests note the absence of a microwave on their floor, which can be inconvenient for longer stays. A frequent complaint revolves around the Wi-Fi connectivity, which is often described as poor or non-existent, especially for international guests without a local mobile number. Additionally, some visitors find the lack of easily accessible power outlets near the beds to be a minor inconvenience.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly mixed, with a significant number of guests reporting issues. Many reviews highlight dirty rooms, stained carpets, dust, and even hair or crumbs left from previous occupants. The furniture is frequently described as old, worn, or damaged, with cracked walls and peeling paint in some areas. In the bathroom, common complaints include mold, rusty fixtures, broken showers, and unpleasant smells. While some guests found their beds comfortable and appreciated clean linens and towels, others were disappointed by sagging mattresses or rooms furnished with two single beds pushed together, creating an uncomfortable gap. Noise from the adjacent highway and poor soundproofing are also recurring concerns, impacting sleep quality, and some rooms suffer from poor ventilation, leading to stale air.

Dining & Food Quality
The hotel's dining options, particularly the breakfast, generally receive positive feedback for their variety and food quality. Many guests enjoy the extensive buffet selections, which often include fresh pancakes and eclairs, providing a satisfying start to the day. The complex hosts multiple restaurants and cafes, some operating 24 hours, offering convenient choices for meals. However, some guests have reported long waiting times for service in these establishments. A common point of dissatisfaction is the inconsistent replenishment of in-room amenities such as coffee, tea, and bottled water, with some guests noting these items were not restocked daily, requiring them to rely on shared water coolers on the floors.

Location & Accessibility
The hotel's location is consistently praised as a significant advantage, primarily due to its direct access to a metro station, which allows for quick and convenient travel to the city center. Guests appreciate its close proximity to the picturesque Izmailovsky Kremlin and a large park, offering pleasant recreational opportunities. The surrounding area is well-equipped with numerous cafes, restaurants, and shops, providing ample choices for dining and necessities. While many guests commend the availability of parking, some note that it incurs an additional cost. However, a few visitors find the complex's multiple buildings and entrances confusing, making navigation challenging, and some mention the hotel's distance from the main tourist attractions, despite the efficient metro access.

Staff & Service
Feedback regarding staff and service is notably mixed, with a considerable number of guests reporting negative experiences. Numerous reviews highlight rude and unhelpful reception staff, citing excessively long check-in queues that can extend over an hour, and a general lack of politeness or willingness to assist, particularly with non-Russian speaking guests. Some guests felt that customer service was slow and unresponsive, with phone calls often going unanswered. There are also complaints about housekeeping being inconsistent, with rooms not cleaned daily or amenities not replenished. Conversely, some guests did experience polite and friendly staff and appreciated a quick check-in process or prompt responses to specific requests. However, the overall sentiment regarding staff professionalism and attentiveness is a significant area of concern for many visitors.

Additional Information
Many guests express strong disappointment that the hotel does not live up to its advertised four-star rating, frequently describing it as old, worn-out, or reminiscent of a "Soviet-era" establishment, with some even comparing it to a hostel. There are recurring issues with room type discrepancies, where guests book a premium category but are assigned a standard room, or find the actual room significantly different from online photos. The general age of the hotel is a common theme, with many areas showing signs of wear and tear. Some guests also reported intrusive security checks by staff near elevators, requiring them to show room cards and passports. Additionally, luggage storage after check-out is available but comes with an extra fee, which some guests found inconvenient.