iH Hotels Milano Gioia

The hotel is widely praised for its attentive and friendly staff and a good breakfast offering, providing a comfortable stay that many guests consider excellent value for money. Its location in a quiet neighborhood is also a significant draw. The hotel is well-suited for business travelers attending events nearby, sightseers who are comfortable using public transport, and families seeking spacious rooms and a welcoming atmosphere. Couples can also enjoy a peaceful retreat. For those traveling by car, the available parking is a notable advantage. To make the most of your stay, guests recommend utilizing the convenient bus routes for city access and being prepared for potential air conditioning limitations during certain seasons, as well as the occasional presence of mosquitoes.

Facilities & Amenities
Guests generally find the hotel's common areas to be modern and well-kept, contributing to a pleasant atmosphere. Wi-Fi is consistently reported as fast and reliable throughout the property, allowing guests to stay connected. The availability of underground parking for a reasonable fee is a significant convenience for those traveling with a vehicle. However, some guests experienced issues with service at the bar and terrace areas, noting long waits or a lack of staff attention. While the hotel offers essential conveniences like a mini-fridge in rooms, some guests noted that it often contained only paid water, and there were no complimentary hot drink supplies like milk or creamer.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its cleanliness, with both rooms and common areas maintained to a good standard. Many guests appreciate the comfortable beds and find the rooms adequately spacious, though some families noted that rooms designed for four people could feel a bit cramped. A recurring concern, particularly during warmer months, is the performance of the air conditioning, with some guests reporting it was either not working effectively, turned off seasonally, or noisy. Similarly, heating issues were mentioned during colder periods. Noise from the nearby train line, street, or adjacent rooms was occasionally reported. Some guests also noted that bathrooms and carpets appeared somewhat outdated, and there were isolated complaints about mosquitoes in rooms.

Dining & Food Quality
The breakfast consistently receives high praise from guests for its quality and variety. The buffet offers a good selection of both sweet and savory options, including fresh pastries, cakes, eggs, cereals, and fruits. While the coffee from the machines received mixed reviews, many guests highlighted the excellent cappuccinos and other hot beverages prepared by the staff upon request. Some guests found the breakfast area could become crowded, leading to queues, and a few felt there were limited hot food choices like bacon or beans. Feedback on the hotel's restaurant and bar for other meals was mixed, with some guests reporting limited options or issues with food quality.

Location & Accessibility
The hotel is situated in a quiet neighborhood, which many guests appreciate for a peaceful stay. While it is not in the immediate city center, its accessibility to public transportation is a key factor. Bus stops for lines 43 and 81 are conveniently located within a 5 to 10-minute walk, providing direct routes to the Central Station in about 10 to 15 minutes. The metro station (Istria or Sondrio) is a longer walk, typically 15 to 20 minutes. Guests also benefit from the proximity of a supermarket and pharmacy nearby. Parking is available in an underground garage for a reasonable daily fee, making it a good option for those traveling by car.

Staff & Service
The staff at the hotel consistently receives overwhelmingly positive feedback, being described as friendly, helpful, professional, and attentive. Guests frequently commend their willingness to go above and beyond, assisting with luggage, providing local recommendations, and offering language support. The check-in process is often noted as quick and efficient. Many reviews highlight the staff's accommodating nature and their efforts to resolve any issues promptly, such as providing extra towels or addressing room concerns. While the vast majority of experiences are positive, a few isolated instances of perceived unhelpfulness or rudeness were reported regarding specific requests like early check-in.

Additional Information
Guests should be aware that a city tax is applied, which some found to be higher than expected or not clearly communicated upfront. A few guests reported experiencing power cuts during their stay, which caused temporary inconvenience. A notable recurring issue mentioned by several guests is the presence of mosquitoes in the rooms, particularly if windows are opened, which can impact comfort. The hotel does not appear to have specific policies or amenities like a pet-friendly service or a rewards program that were widely commented upon in the reviews.