Wingate by Wyndham Edmonton West

This hotel is particularly memorable for its family-friendly amenities, with the pool and waterslide standing out as a signature feature that delights younger guests. It is an excellent choice for families seeking entertainment and convenience, as well as for business travelers and couples looking for a comfortable stay. Guests frequently commend the hotel's overall cleanliness, the comfort of its accommodations, and the attentive service provided by the staff. However, some guests note that the hotel is undergoing renovations and can be prone to noise. To ensure a more restful experience, it is advisable to request a room away from the pool area or on a higher floor, and to check the room's condition upon arrival.

Facilities & Amenities
The hotel's pool area is a major highlight, especially for children, featuring a popular waterslide and a hot tub. While most guests praise these facilities, some express concerns about the pool's shallow depth, occasional overcrowding, and a perceived lack of supervision, with a few noting maintenance issues like rough surfaces or non-working features. The hot tub is generally enjoyed, though some reviews mention cleanliness issues or it being out of service. The fitness center is available but often described as having dated equipment and being uncomfortably warm. Free Wi-Fi is consistently reported as reliable. A coin laundry room is provided, though some machines are noted as outdated. Ample parking is available, adding to guest convenience.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean, though some specific issues are occasionally reported, such as minor stains, hair in the tub, or uncleaned areas. The rooms are often described as spacious, particularly family suites, but many guests note that the decor and furnishings appear dated or in need of renovation. Most guests praise the comfortable beds and fluffy pillows, ensuring a restful sleep. However, a significant recurring concern is noise, with many guests reporting disturbances from hallways (children running and yelling), adjacent rooms, and foot traffic from above due to thin walls and ceilings. In-room amenities like televisions are sometimes criticized for being small, lacking smart features, or having non-functional remotes. Some bathrooms are described as small or having issues like squishy tub floors or poor drainage.

Dining & Food Quality
The complimentary breakfast consistently receives high praise from guests, often described as good, great, and delicious. The breakfast variety is generally appreciated, typically including eggs (often as omelets), various meats like sausage or bacon, and popular waffles. While most find the selection satisfying, some guests note that fruit options can be limited or that items may run out during peak times. The coffee is also well-regarded and often available throughout the day. Although the hotel does not have its own full-service restaurant, many guests highlight the convenience and excellent quality of the "Home Fire" restaurant located just across the parking lot.

Location & Accessibility
The hotel's central location is a significant advantage for many guests, particularly its close proximity to West Edmonton Mall, typically just an 8 to 10-minute drive away. Guests appreciate the easy access to various amenities, including shopping centers, other restaurants, and major roadways like Anthony Henday Drive, making it convenient for exploring the city. The hotel offers ample parking, which is a consistent positive point for those traveling by car. While the hotel is situated on a one-way street, which some guests find a minor navigational inconvenience, its overall accessibility and strategic position near key attractions are highly valued.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback, with guests describing them as exceptionally friendly, polite, helpful, and accommodating. The check-in and check-out processes are frequently praised for being smooth, quick, and efficient. Many guests highlight specific instances of staff going above and beyond, such as assisting with rebooking, fulfilling special requests, or providing support during unexpected situations. While most experiences are positive, a small number of guests report isolated instances of unhelpful or rude interactions, particularly concerning specific hotel policies or when addressing noise complaints. Housekeeping is generally effective, though some guests mention minor issues like DND signs being overlooked or early morning disturbances.

Additional Information
The hotel is undergoing renovations, which some guests notice through fresh paint smells, while others find the building still appears dated. A deposit is required upon check-in, with some guests noting an increase in the amount. The hotel maintains a pet-friendly policy, accommodating small dogs for a fee. Guests frequently mention issues with noise enforcement, particularly regarding children running unsupervised in hallways and the pool area, which some find disruptive and unsafe. The hotel features Indigenous art and themes, which is appreciated by some guests as a unique cultural touch. While complimentary water bottles are not provided in rooms, a coin laundry facility is available, though machines are noted as older. Some guests express concern about the lack of key card security for elevators, allowing general access to all floors.