The Tree House

The hotel offers a unique and relaxing ambiance, distinguished by its signature treehouse-inspired interior design and a rooftop pool that provides a pleasant escape. Its central location makes it an excellent choice for sightseers and budget travelers looking to explore the city's vibrant night markets and easily access public transportation. The hotel's overall aesthetic and comfortable atmosphere are frequently highlighted by guests. It is particularly well-suited for couples seeking a cozy getaway and families who appreciate convenient access to local attractions. To ensure a comfortable stay, guests should consider checking the pool's operating hours and condition if swimming is a priority, and be aware that some rooms may lack natural light, so requesting a windowed room could enhance the experience.

Facilities & Amenities
The hotel features a notable rooftop pool that many guests find enjoyable for relaxation and photography, though some note its limited operating hours, cold water, or occasional issues with cleanliness and maintenance, including missing tiles or signs of wear. Beyond the pool, guests appreciate the convenience of a self-service laundry room with coin-operated washers and dryers, which is particularly helpful for longer stays. The hotel's common areas, especially the lobby with its unique design, are often praised for their cozy ambiance and aesthetic appeal, providing comfortable spaces for guests to unwind. While Wi-Fi is available, some guests experienced inconsistent connectivity in their rooms. Other general amenities like ice machines and vending machines contribute to guest convenience.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many guests describe their rooms as spacious, clean, and comfortable, appreciating the comfortable beds and provided amenities such as bottled water, tea, coffee, a kettle, and slippers. Some rooms also feature a Bluetooth speaker, which is a popular addition. However, a significant number of reviews mention issues with room condition, describing some as run-down, having dirty carpets, stained sheets, or a persistent musty smell. Bathroom conditions are a frequent concern, with reports of poor lighting, broken fixtures, limescale, and flooding after showers due to design flaws. Noise levels are also a point of contention, with guests reporting loud pipes when toilets flush and general soundproofing issues allowing street noise or hallway sounds to disturb sleep.

Dining & Food Quality
The hotel offers a complimentary breakfast that receives varied feedback. Many guests find the breakfast buffet to be delicious and appreciate the variety of both Asian and Western options, including fresh milk and a selection of beverages. The coffee is sometimes highlighted positively, though some guests found it to be of poor quality or experienced issues with the coffee machine. While the food is generally considered good value, some guests noted that the food options were limited or repetitive over multiple days, and occasionally, items were served cold. There were also instances where food refills were slow, leading to a lack of certain dishes, especially later in the breakfast service. Overall, the breakfast is seen as a convenient inclusion, but with room for improvement in consistency and variety.

Location & Accessibility
The hotel boasts an excellent and central location, making it highly convenient for guests. It is situated within a short walking distance of the popular Liuhe Night Market, allowing easy access to numerous food stalls and local experiences. Proximity to MRT stations, particularly the City Council station, is a significant advantage, providing convenient transportation links to other parts of the city and the high-speed rail station. Guests also appreciate the nearby convenience stores and various restaurants. While the location is generally praised, some guests noted the presence of a gaming facility on the lower floors and individuals congregating outside, which might be a concern for those traveling with children or seeking a quieter immediate vicinity. Parking is not available on-site, and finding a spot nearby can be challenging.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and accommodating nature. Many guests highlight the professional and kind demeanor of the reception team, noting their willingness to assist with inquiries and provide recommendations. The check-in process is generally described as smooth, with staff making efforts to ensure a pleasant arrival. Guests appreciate the staff's ability to communicate effectively, with some reviews specifically mentioning the presence of staff members who are proficient in English, which greatly aids international visitors. While most interactions are positive, a few guests experienced minor communication challenges or delays in service, such as housekeeping not attending to rooms promptly or issues with towel replenishment. Overall, the attentive service provided by the team significantly contributes to a positive guest experience.

Additional Information
Guests should be aware of a few specific details to enhance their stay. Some amenities, such as toothbrushes, may incur an additional charge, which can be unexpected for some travelers. The hotel's unique design includes a central area that can be dimly lit, contributing to its aesthetic but potentially feeling dark to some. While the hotel aims for a relaxing atmosphere, some guests have noted a persistent unpleasant smell in certain rooms, which staff attempt to address with air fresheners. The hotel provides umbrellas in rooms, a thoughtful touch for unexpected weather. For those planning to use the pool, it's advisable to confirm its operational status and condition, as it has occasionally been closed for renovation or noted to be in need of maintenance.