The Bay Exclusive

The hotel generally offers a clean and modern environment, with many guests appreciating its overall fresh feel and welcoming atmosphere. Its signature feature is its convenient location near the beach and various dining options, making it a suitable choice for sightseers and those looking to explore the local area. The hotel is often described as a good fit for couples seeking a comfortable stay and families who value spacious rooms, though some aspects like the pool size might be less ideal for larger groups. Guests frequently highlight the general friendliness of the staff, contributing to a positive initial impression. To ensure a smooth experience, it is advisable to clarify what amenities are included in your room, as some basic items may incur additional charges, and be prepared for potential noise from the nearby mosque.

Facilities & Amenities
The hotel offers a selection of facilities designed to enhance guest stays, though their availability and quality can vary. Most guests found the swimming pool to be a pleasant feature, with some describing it as large and beautiful, providing a refreshing spot for relaxation. However, a notable number of visitors observed that the pool area could feel somewhat small or become crowded, especially when families were present, leading to limited availability of lounges. A significant point of feedback is that guests booking standard rooms may be accommodated in a second building, which some reviewers noted lacked the same level of facilities as the main property, potentially impacting their overall experience. For those looking to explore, bike rental is also available on-site.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. Many guests praised the rooms as very clean, modern, and fresh, highlighting spacious layouts and comfortable beds, including a huge and comfortable bed in some instances, ensuring a restful stay. The towels were consistently changed daily, and room service was efficient. However, some guests reported significant mold in the shower tiles and general issues with cleanliness in the bathroom. Regarding comfort, while many found the rooms pleasant, some noted they were smaller than expected or had an awkward bed structure that impeded movement. Noise levels also varied, with some guests experiencing no annoying noises, while others were disturbed by insufficient soundproofing from windows, noisy air conditioning, and the loud call to prayer from a nearby mosque early in the morning.

Dining & Food Quality
Feedback regarding the hotel's dining options and food quality is highly varied, ranging from excellent to very poor. The breakfast received mixed reviews; while many guests described it as excellent, hearty, and varied, others found it to be not good at all with limited selection, leading them to seek meals elsewhere. Some guests also noted that the breakfast was expensive compared to local prices. The hotel's restaurant also garnered diverse opinions. While some found the food to be excellent and the restaurant itself wonderful, others reported severe dissatisfaction, citing issues such as processed chicken with gristle, greasy chips, and dry pancakes. Additionally, concerns were raised about the cleanliness of the air conditioning in the restaurant ceiling.

Location & Accessibility
The hotel's location is a significant point of discussion among guests, with most finding it highly convenient. It is frequently praised for being close to the beach and within easy reach of numerous restaurants and shopping opportunities, making it a great spot for exploration. Many guests appreciated its proximity to the old city and the mosque, which was convenient for daily prayers and accessing halal food. However, some guests offered a contrasting view, suggesting the hotel was situated in an area that felt like "slums" and required a taxi or tuk-tuk to access other parts of the city. A recurring theme related to the location is the audible call to prayer from the nearby mosque, which some guests found disruptive, particularly in the early morning hours.

Staff & Service
The staff and service at the hotel elicited a wide range of responses from guests. Many reviewers consistently praised the majority of the staff as very friendly, welcoming, and always smiling, highlighting their kindness and attentiveness, particularly the cleaning staff and those in the restaurant. Room service was also noted as efficient. However, a significant number of guests reported negative experiences, especially with the reception staff, describing them as unhelpful, unaccommodating, and lacking effort in providing assistance, such as arranging airport transfers. There were also specific complaints about a loud and noisy breakfast manager and an isolated incident where a guest felt treated like a thief over a missing item at checkout, with no apology offered. Some guests also mentioned an employee asking for a tip directly.

Additional Information
Guests should be aware of several important details that can impact their stay. A common point of contention is the hotel's policy of charging for basic amenities, including items like soap, pillows, blankets, and even in-room water, which some guests mistakenly assumed were complimentary and found surprising. For those seeking convenience, a 24-hour laundry with accessible prices is located directly opposite the hotel, offering a practical solution for longer stays. Some guests noted a unique bed design featuring a timber structure that could restrict movement around the bed, which might be a consideration for some. Additionally, the hotel offers bike rental for exploring the area at a reasonable cost. A specific request from some guests was for the hotel to be more halal considerate in its offerings and services, given the presence of many Muslim guests.