Swissotel Krasnye Holmy Moscow

This hotel is highly regarded for its panoramic views of the city, which are consistently highlighted as a signature feature, especially from its higher floors and the rooftop bar. It offers a luxurious urban escape, making it an ideal choice for couples seeking a romantic getaway, sightseers eager to explore the city's landmarks, and business travelers due to its convenient location. Families also find the spacious rooms and amenities accommodating. Guests frequently praise the comfortable accommodations, and the attentive service provided by the staff. To enhance your stay, consider requesting a room on a higher floor for the best vistas, and be prepared for a short walk or metro ride to reach some central attractions.

Facilities & Amenities
Guests appreciate the comprehensive range of facilities available, including a well-equipped spa center featuring a swimming pool, sauna, and gym, providing ample opportunities for relaxation and exercise. The hotel also boasts a popular bar on the 34th floor that offers stunning panoramic views, alongside a convenient lobby bar. Most guests find the elevators to be very fast and efficient. While some note the pool and sauna areas can be small, they are generally well-maintained. The availability of a pillow menu and in-room coffee and tea facilities are frequently mentioned as thoughtful touches, and free Wi-Fi is provided throughout the property. However, some guests have expressed frustration with the minibar being locked and requiring a fee to access.

Cleanliness & Room Comfort
The hotel generally receives high marks for cleanliness and room comfort. Most guests find the rooms to be spacious, well-maintained, and offering beautiful views of the city. The comfortable beds and the option of a pillow menu contribute to a restful night's sleep. However, some guests have noted that the furniture and overall interior in certain rooms appear outdated or worn, suggesting a need for renovation. Issues with air conditioning or ventilation leading to warm rooms have been reported by several guests, particularly during warmer periods. While many appreciate the spacious bathrooms, some have observed dirty plumbing or mold in the shower areas, and a few found the transparent shower window facing the sleeping area to be unusual.

Dining & Food Quality
Breakfast at the hotel is a significant highlight for many guests, consistently described as excellent with a wide variety of options served in a buffet format, including champagne on weekends. The overall food quality is generally praised, and room service is noted for its efficiency and tasty offerings. The restaurant and bar on the 34th floor are popular for their panoramic views and cocktails, though some guests find the prices there to be quite high. While most reviews are positive, some guests have felt that the breakfast quality has declined over time compared to previous visits, and a few mentioned a lack of fresh juices. Halal food options are also available.

Location & Accessibility
The hotel's central location is a major advantage for many visitors, offering convenient access to various parts of the city. It is situated close to metro stations, including Paveletskaya, which provides easy connections to key areas like Red Square within a few stops. Guests appreciate the proximity to the Moskva River, allowing for pleasant walks, and its convenience for those using the Aeroexpress to Domodedovo Airport. While many find the location excellent, some guests describe it as "specific" or "a bit far" from certain central attractions, requiring taxi or metro use. Parking is available, but it is often noted as being expensive, and some guests have experienced difficulties with taxi access to the hotel entrance.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and attentiveness, contributing significantly to a positive guest experience. Many guests highlight the quick check-in process and the staff's willingness to accommodate requests, such as providing extra amenities or assisting with luggage. Room service is consistently described as efficient and responsive. However, a notable number of guests have reported instances of unprofessional or rude behavior from some staff members, particularly at the reception, and issues with slow service or a language barrier where staff did not speak English. Some also experienced problems with laundry services or general unresponsiveness to requests.

Additional Information
Guests should be aware of certain operational aspects that may impact their stay. A recurring point of feedback is the locked minibar in rooms, which requires guests to pay a fee to have it unlocked, a policy that many find inconvenient. Some guests have also noted the absence of a bidet or shower hose in the bathrooms, which can be an inconvenience for those accustomed to these features. While not universally reported, a few reviews mention that the air conditioning system can be ineffective, leading to uncomfortably warm rooms, especially during hot weather. Despite these points, the hotel is often recommended for its overall quality and unique offerings.