Swiss Holiday Park Resort

This hotel is a true haven for families with children of all ages, offering an unparalleled array of family-friendly activities and extensive wellness facilities. Its signature feature is the comprehensive range of indoor and outdoor entertainment options, ensuring there is always something to engage every member of the family. While the hotel is primarily geared towards families, couples seeking a relaxing getaway can also find enjoyment in its serene surroundings and wellness offerings. Guests consistently highlight the sheer volume of activities available, from thrilling water slides to engaging play areas. To make the most of your stay, be prepared for additional costs for many activities and consider bringing your own towels if staying in an apartment, as these are often not included.

Facilities & Amenities
Guests are consistently impressed by the sheer number and variety of facilities available, making it a destination in itself. The expansive water park is a major highlight, featuring multiple pools, exciting slides, and a relaxing Roman-Irish bath for adults. Beyond the aquatic offerings, the hotel boasts a large Superdome equipped with trampolines and climbing walls, a well-appointed fitness center, and various sports options including bowling, mini golf, tennis, ping pong, and billiard. A cinema room and a farm with pony riding further enhance the recreational choices. While the main water park access is often included, many of these additional activities come with separate charges, which some guests find surprising.

Cleanliness & Room Comfort
Rooms are generally described as clean and well-maintained, with many guests appreciating the modern bathrooms featuring rain showers. The hotel offers a range of room types, with some guests praising the spacious rooms and comfortable accommodations. However, feedback on room comfort is mixed; some rooms, particularly in older sections or apartments, are noted as being small, stuffy, or showing signs of wear, such as worn furniture or hard mattresses. Noise from neighbors or nearby construction can occasionally impact the tranquility, and some rooms lack air conditioning, which can lead to uncomfortable warmth, especially during warmer months.

Dining & Food Quality
The breakfast buffet generally receives positive feedback for its variety and quality, with many guests appreciating the dedicated children's buffet options. The hotel features several restaurants, including a pizzeria, a Thai restaurant, and a main Panorama restaurant offering diverse cuisines. While some guests praise the overall food quality, others find it to be overpriced for the value, describing certain dishes as bland or the children's options as overly processed. A recurring point of contention among guests is the high cost of tap water and other beverages served in the restaurants, which many feel is excessive.

Location & Accessibility
The hotel benefits from a beautiful location nestled amidst the mountains, offering stunning views of the surrounding landscape and the lake. Its proximity to public transport is a significant advantage, with a bus stop conveniently located right outside, providing easy connections to the train station and the Stoos ski area. The area is also highly regarded for its numerous hiking trails, appealing to outdoor enthusiasts. While parking is available on-site, many guests note that it comes with a considerable daily fee, and the spaces within the parking garage can be quite tight, posing a challenge for larger vehicles.

Staff & Service
Feedback regarding the staff and service is varied. Many guests consistently commend the friendly staff and their helpfulness, particularly highlighting the reception team, wellness area attendants, and those interacting with children. The check-in process is often described as efficient and welcoming. However, some guests report encountering unprofessional, unmotivated, or occasionally rude staff in certain departments, leading to frustrating experiences, especially when addressing billing discrepancies or specific requests. Despite these isolated incidents, the overall impression is that most staff members are dedicated to providing a positive guest experience.

Additional Information
A significant point frequently highlighted by guests is the presence of numerous additional costs for amenities and activities that are not included in the initial booking price. These often include charges for towels, bed making services (especially in apartments), and most recreational activities beyond the main swimming pool. Guests staying in apartments are often advised to bring their own towels and be prepared to make and strip their own beds. Some reviews also mention a destination fee or resort fee that is added to the final bill, which can lead to unexpected expenses upon checkout.