Stone House Manila

The hotel's most notable aspects are its central location and the exceptional friendliness of its staff, making it a compelling choice for budget-conscious travelers. It caters well to sightseers and business travelers alike, offering an affordable base with convenient access to key city attractions. Guests consistently highlight the warm and accommodating nature of the hotel team, who are eager to assist and create a welcoming atmosphere, often going out of their way to resolve issues. While the hotel offers a budget-friendly experience, guests should manage expectations regarding certain amenities. For a more peaceful stay, it is advisable to request a room away from the street to mitigate external noise, and be prepared for potential inconsistencies with in-room services like Wi-Fi and regular room cleaning, which may require proactive requests. This hotel is ideal for those who prioritize value and genuine hospitality over luxury, understanding that it provides a no-frills yet comfortable stay.

Facilities & Amenities
Most guests found the Wi-Fi and 5G connectivity to be unreliable or non-functional within the rooms, posing a significant inconvenience for those needing to stay connected. The air conditioning units were frequently described as noisy, with some reports of them dripping or having weak performance, impacting sleep quality. Issues with the shower pressure were common, with some guests noting a very slow water system or even a complete lack of pressure, necessitating alternative methods for bathing. Several rooms also had non-functioning televisions, and some lacked sufficient electrical outlets for charging devices. While some rooms were noted to have a fan, others were described as having no in-room air conditioning at all. The common bathrooms were sometimes described as low standard or problematic, and some guests noted the absence of slippers in the rooms.

Cleanliness & Room Comfort
The hotel generally maintains a good level of cleanliness in its rooms, with many guests finding them tidy and well-kept, including clean bedsheets. However, some isolated reports mentioned issues such as pubic hair in the bed or hair in the bathroom sink upon arrival. While some rooms were described as spacious, many guests found the room size to be quite small, often just enough for one person, and the "double beds" were frequently noted as being too small for two people to comfortably share. Concerns were raised about humidity in some rooms, leading to an uncomfortable smell, and there were mentions of mould on the wall and leaking bathroom tiles requiring repair. Noise levels were a recurring issue, with guests reporting loud street noise, particularly in front-facing rooms, as well as noisy air conditioning units, and disturbances from doors slamming and people shouting in hallways.

Dining & Food Quality
The hotel features a restaurant located next door, which guests noted offered a limited variety of dishes but was generally considered cheap, providing a convenient and affordable dining option for those who prefer to stay on-site. For breakfast, the hotel typically serves a Filipino breakfast, which some guests found to be the same every day, indicating a lack of variety in the morning meal options. This consistency might be appealing for some, but others might desire more diverse choices, especially during longer stays. While specific details about the quality of the food were not extensively reviewed, the affordability of the on-site dining was a consistent point. The presence of a cafeteria downstairs was also mentioned, providing another convenient option for guests seeking quick and inexpensive meals within the hotel premises. Overall, the dining facilities cater to basic needs and budget considerations, offering a no-frills approach to meals rather than a gourmet experience.

Location & Accessibility
The hotel boasts a highly central location, making it a significant advantage for guests. It is conveniently situated within walking distance to main sites like Intramuros and is notably close to shopping malls, including Robinsons Place. Guests appreciated the easy access to restaurants and money changers nearby. The proximity to public transportation, such as jeepneys on Mabini street, further enhances its accessibility to various parts of Manila. While the location is praised for its convenience to attractions and amenities, some guests expressed concerns about the surrounding area, describing it as a red light district with the presence of homeless individuals on the streets, which made some feel uneasy about going out at night. Despite these concerns, the hotel itself is considered safe and secure.

Staff & Service
The staff at the hotel consistently receives high praise, being described as exceptionally friendly, welcoming, and accommodating. Many guests highlighted their eagerness to help and their genuine care for making visitors feel at home. The team is noted for being responsive to requests, with one instance of a room change being promptly facilitated due to noise complaints. Guests appreciated the great service at the front desk and the overall helpfulness of the team. The security personnel at the front also contribute to a sense of safety. While most feedback is overwhelmingly positive, there was one isolated comment mentioning poor customer service, but this was an outlier compared to the widespread commendations for the staff's courtesy behaviors and attentiveness.

Additional Information
A recurring theme in guest feedback is the hotel's room cleaning policy, which often requires guests to specifically request cleaning rather than it being done regularly. Some guests experienced an unexpected water supply cut during their stay, which caused inconvenience. There were also reports of bathroom drainage issues, where water on the floor did not properly drain. Guests should be aware that the hotel charges an additional fee for extended checkout, which some found to be equivalent to an extra day's stay. Furthermore, some guests noted discrepancies between their booking details and the room provided, such as a "double room" being too small for two or a "fan room" being assigned without prior indication of no air conditioning. The hotel also provides a safe deposit service behind the reception for valuables.