St. Albert Inn & Suites

The hotel is a popular venue for events and gatherings, from weddings to business conferences, offering well-organized spaces and attentive support. Guests consistently highlight the hotel's overall cleanliness, the exceptional comfort of its beds, and the consistently friendly staff. The popular pool area with a waterslide is a significant draw, especially for families. The hotel is also a good fit for business travelers due to its quiet rooms and conference facilities, and for couples seeking a relaxing stay, particularly in rooms with jacuzzi tubs. To enhance your experience, consider requesting a room away from high-traffic areas for a quieter stay, and be aware that while the hotel is well-maintained, some areas show signs of age.

Facilities & Amenities
The pool, hot tub, and waterslide are a major draw, especially for families, though some guests noted issues with water temperature or occasional maintenance closures. Wi-Fi connectivity is generally strong and reliable, with individual room antennas ensuring good signal. Parking is ample and typically free, though it can become crowded during peak times, and some guests noted a lack of power outlets for winter vehicle needs. The hotel features extensive meeting rooms and event spaces that are well-regarded for their organization and suitability for various functions. Most rooms include a fridge, but some lack a microwave or a coffee maker. A common point of feedback is the limited number of accessible electrical outlets and USB ports within the rooms, often requiring guests to use power strips or search for plugs behind furniture. A fitness center is also available for guest use.

Cleanliness & Room Comfort
Most guests consistently praise the cleanliness of the rooms, describing them as spotless, immaculate, and well-maintained. The beds are frequently highlighted for their exceptional comfort, often featuring high-quality linens that contribute to a restful sleep. However, some guests found the beds to be too firm or sagged in the middle, and pillows were occasionally described as uncomfortable. While the rooms are generally spacious, some are noted as being smaller than expected. A recurring theme is that the hotel’s decor and room condition can appear dated, with observations of peeling wallpaper, cracked bathroom tiles, and worn furniture. Noise levels are a significant concern for some, stemming from loud HVAC units, thin walls allowing sound from adjacent rooms and hallways, or street noise. In-room amenities typically include a fridge, but the absence of a microwave or a functional coffee maker was occasionally reported. Bathroom facilities, while generally clean, sometimes feature older fixtures, and some guests noted issues with a lack of ventilation fans or proper soap dishes.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, often described as tasty, excellent, and a full hot meal. Most appreciate the variety, which can include hot items, and the use of real cutlery and glass plates. However, some guests found the breakfast to be basic, cold, or limited in options, particularly on weekends when it might switch to a buffet format that can be inconsistent in quality and replenishment. The coffee is generally good, though some found it weak. The on-site restaurant receives mixed reviews for its food quality; while some praise specific dishes like steak sandwiches and note friendly service, others found meals to be overpriced, overcooked, or made with old ingredients like mushy fruit or old lettuce. Service in the restaurant can sometimes be slow, and guests noted that the dining room might close earlier than expected. Overall, the breakfast is a valued inclusion, despite occasional inconsistencies, while the restaurant experience varies more widely.

Location & Accessibility
The hotel boasts a highly convenient and central location, making it easily accessible and close to a variety of amenities. Guests appreciate its proximity to shopping centers, diverse restaurants, and other essential services like liquor stores. Its position near major highways and the St. Albert trail ensures straightforward travel and connectivity to surrounding areas, including popular destinations like West Edmonton Mall. This makes it an ideal base for both leisure and business activities. Parking is generally ample and free, providing convenience for guests with vehicles. However, during peak times or large events, the parking lot can become quite full, making it challenging to find a spot close to the entrance. Some guests also noted a lack of power outlets in the parking lot for winter vehicle needs. Despite some isolated concerns about the immediate surrounding area, the hotel's accessibility and central placement are consistently highlighted as major advantages.

Staff & Service
The staff at the hotel consistently receive high praise for their exceptional friendliness, helpfulness, and attentiveness. Many guests highlight their willingness to go above and beyond, providing excellent customer service and making guests feel welcomed and valued. The check-in process is generally described as smooth and efficient, with staff eager to accommodate requests. However, some guests reported issues with late check-out requests, where miscommunication led to early disturbances or perceived threats regarding security deposits. While the majority of interactions are positive, a few isolated reviews mention instances of unwelcoming or rude staff behavior. Housekeeping is noted for its attentive service, though there were rare reports of staff entering rooms unannounced. The maintenance team is also commended for being responsive and helpful. Overall, the hotel's commitment to providing a positive guest experience through its dedicated staff is a recurring and strong theme.

Additional Information
The hotel is notably pet-friendly, accommodating guests traveling with animals, though some reviews mention a lingering smell on designated pet-friendly floors and challenges in finding suitable outdoor areas for pets. A significant aspect of the hotel's offering is its robust capability for hosting events and gatherings, including weddings, birthday parties, and conferences, with guests consistently praising the event coordination and the quality of the provided food and setup. Some guests experienced issues with security deposits during check-out, citing unexpected complications or perceived threats. The hotel's older infrastructure means that some rooms lack modern conveniences like USB charging ports or updated televisions, and occasional issues like a broken window latch or non-functional in-room phones were reported. Guests should also be aware that the parking lot does not offer power outlets for winter vehicle needs.