Soperga

The hotel is primarily chosen for its exceptional location, being very close to Milan Central Station, making it a highly convenient base for travelers utilizing train, metro, and airport shuttle services. Its accessibility to public transport allows sightseers to easily reach major attractions like the Duomo, while its proximity to the station also benefits business travelers. Guests frequently highlight the hotel's overall cleanliness and the generally polite staff. However, feedback on room comfort and air conditioning is notably mixed. For solo travelers and couples seeking efficient transit connections, the hotel offers a practical stay. To enhance your experience, it is advisable to request a recently renovated room and be mindful of potential noise levels, especially if assigned a street-facing room.

Facilities & Amenities
The hotel offers a range of basic amenities, including free Wi-Fi, although some guests reported inconsistent connectivity or slow speeds in their rooms. Many appreciate the presence of a mini-fridge or cold box and a safe in the rooms, along with a functional desk for convenience. However, a recurring complaint is the absence of a kettle or coffee maker in the rooms, requiring guests to seek hot beverages elsewhere. The elevator is noted by some as being quite small, and a significant number of reviews mention that guests must navigate a short flight of stairs from the lobby to access the elevator, and sometimes additional stairs on their floor to reach their room, which can be challenging with heavy luggage. Basic toiletries are provided, though some guests found them minimal.

Cleanliness & Room Comfort
Guests frequently praise the hotel's overall cleanliness, with many rooms and bathrooms consistently described as spotless. Some rooms are noted as spacious and appear modern or recently renovated, featuring large bathrooms and good showers. However, room comfort receives mixed feedback, primarily due to the beds, which are often described as hard, uncomfortable, or lumpy, with some guests reporting feeling the springs. Noise is a significant concern for many, stemming from street noise, neighbor noise due to thin walls, and even loud cleaning staff in the hallways. Air conditioning is a common point of contention, with reports of units being old, ineffective, or only operational during specific hours or seasons, leading to uncomfortably warm rooms. Some rooms are described as old/dated, small, dark, or even having an old/humid smell, with issues like dirty carpets, wobbly laminate, scratched walls, broken blinds, and noisy neon lights. Some bathrooms are also noted as small, having inconvenient steps, frosted glass walls, no bidet, leaking toilets, or poor drainage.

Dining & Food Quality
The hotel's breakfast offering consistently receives feedback describing it as basic, meager, and offering limited choice, typically consisting of coffee, a croissant, and sometimes juice. Many guests found the breakfast to be overpriced for the quality and variety provided, leading them to opt for nearby cafes or bakeries instead. There is no full-service restaurant within the hotel itself, which means guests need to venture out for lunch or dinner. However, several reviews positively mention the convenience of having various cafes and restaurants located just a few steps away from the hotel, providing better and more diverse dining options.

Location & Accessibility
The hotel's central location is a major highlight for most guests, situated within a 5 to 10-minute walk from Milan Central Station. This proximity offers excellent access to metro lines (including Caiazzo and Loreto stations), tram services, and bus stops, including direct airport shuttles to Malpensa and Bergamo. Despite being near a busy transport hub, the hotel is often described as being on a relatively quiet street. Guests appreciate the convenience of nearby amenities such as a convenient store, a 24-hour coffee shop, a drugstore, and numerous restaurants. The flat sidewalks in the vicinity make it easy to navigate with suitcases. However, some guests noted that rooms on the street side can experience noise from traffic. While the area is generally considered safe, some felt less secure at night. The hotel is not directly in the city center, requiring public transport to reach major tourist sites. Additionally, the presence of stairs leading to the elevator and some rooms can pose an accessibility challenge for guests with mobility issues or heavy luggage.

Staff & Service
The hotel staff generally receives positive feedback, with many guests describing them as polite staff, professional service, helpful staff, friendly service, attentive service, and courteous staff. The efficient check-in and quick check-out processes are frequently praised. Some guests specifically highlighted individual staff members for their exceptional assistance. However, there is also a notable portion of reviews reporting negative experiences, describing some staff as unfriendly staff, unreliable service, indifferent, or superficial service, particularly when addressing room issues like non-functional air conditioning or broken amenities. Instances of loud cleaning staff in the hallways or ignoring "do not disturb" signs were also mentioned. Overall, the guest experience with staff appears to be quite variable, ranging from highly commendable to disappointing.

Additional Information
Guests should be aware that the hotel does not typically provide a kettle or cups in the rooms, requiring guests to request them from the reception or bring their own. Furthermore, certain amenities like water, slippers, or an iron may incur an additional cost. The AC functionality can be inconsistent, with some units being old or only operating during specific hours or seasons, which can lead to uncomfortable room temperatures. The TV channels available may be limited, with some guests noting a lack of English-language options. A significant point of feedback is the inconsistent room quality, where guests booking the same room type may receive either a recently renovated, spacious room or an older, dated one with various issues. One guest reported a theft incident of luggage from the lobby area, expressing concern over the perceived indifference of the staff regarding the matter.