Sinae Phuket - SHA Extra Plus

The resort offers a luxurious and tranquil escape, with its signature feature being the private pools accompanying most rooms, providing stunning views and an intimate setting. This makes it an ideal destination for honeymooners and couples seeking a romantic and peaceful getaway, often celebrated with special in-room touches. The hotel is also well-suited for families looking for comfortable accommodations and a relaxing environment away from city noise, though some note the private pools may lack full seclusion. Guests consistently highlight the exceptional service from the staff, the beautiful design of the property, and the high quality of the food. To enhance your stay, guests recommend utilizing the efficient app-controlled buggy service for navigating the hilly terrain and considering renting a scooter directly opposite the hotel for convenient exploration of the local area, particularly the vibrant Old Town.

Facilities & Amenities
The hotel provides a comprehensive range of facilities and amenities designed to enhance guest comfort and relaxation. A major highlight for many guests are the private pools found in most rooms, offering a personal oasis for unwinding, though some guests noted these pools can be cold due to lack of heating or sun exposure, and a few mentioned minor privacy concerns in certain room locations. The buggy service, controlled via a convenient mobile application, is highly praised for its efficiency and availability, ensuring easy navigation around the resort's hilly landscape. Guests also appreciate the well-equipped fitness center and the serene spa for rejuvenation. Complimentary mini-bars are a welcome touch, replenished daily, and in-room speakers allow guests to enjoy their own music. While a public pool is available, many found it to be quite small with limited seating.

Cleanliness & Room Comfort
Guest reviews consistently praise the hotel's commitment to cleanliness and the overall comfort of the rooms. The accommodations are frequently described as immaculately clean, spacious, and beautifully appointed, providing a cozy and relaxing environment. Guests particularly highlight the comfortable beds and high-quality linens, ensuring a restful night's sleep. In-room amenities such as speakers and complimentary mini-bars are appreciated. While most experiences are positive, some isolated feedback mentioned minor issues like occasional noise levels from cicadas or neighboring rooms, and a few specific instances of bathroom upkeep or design being less than ideal, with some noting cramped layouts or issues with sliding doors. Despite these rare concerns, the general consensus points to well-maintained and inviting guest rooms.

Dining & Food Quality
The hotel's dining options receive widespread acclaim, particularly the extensive breakfast buffet. Guests consistently praise the wide variety of choices, including both local and international cuisine, fresh produce, and delicious baked goods, making it a highlight of their stay. The main restaurant offers a great experience with a good range of food options, often noted for its tasty dishes and pleasant atmosphere. Room service is frequently mentioned as prompt, efficient, and offering good value. The Hilltop cafe and its associated Starbucks are popular for their stunning views, though some guests found the prices there to be on the higher side. While most feedback on food quality is positive, a few guests had mixed opinions on the consistency of evening meals or specific items, but overall, the culinary experience is a strong point.

Location & Accessibility
The hotel's location is a significant point of discussion among guests, offering both advantages and disadvantages. It is conveniently situated approximately 15-20 minutes from the vibrant Old Town of Phuket, providing easy access to cultural experiences, shops, and local attractions. However, the resort is notably remote from the busier beaches and nightlife areas like Patong, often requiring a 40-50 minute drive. This isolation contributes to a peaceful and quiet atmosphere, away from city noise, which many guests appreciate for a relaxing escape. The hotel does not have direct beach access, and the immediate surrounding area offers limited walkable amenities. Guests often rely on taxis or the scooter hire available opposite the hotel for transportation to explore beyond the resort.

Staff & Service
The staff and service at the hotel are overwhelmingly praised by guests, consistently highlighted as a standout feature. Reviewers describe the team as exceptionally friendly, kind, helpful, and attentive, often going above and beyond to ensure a memorable stay. Guests appreciate the personalized approach, with staff remembering preferences and offering warm greetings. The check-in process is noted as quick and efficient, and the buggy service drivers receive particular commendation for their politeness, efficiency, and engaging demeanor. Special occasions like honeymoons and anniversaries are frequently recognized with thoughtful gestures and in-room surprises. While the vast majority of feedback is positive, a very small number of reviews mentioned isolated incidents of perceived rudeness from specific front desk personnel or dissatisfaction with how certain billing issues were handled.

Additional Information
Beyond the core amenities, the hotel offers several unique features that enhance the guest experience. A standout is the comprehensive mobile application, which allows guests to seamlessly manage various services, including ordering buggy rides, requesting room service, and communicating directly with staff, making navigation and requests highly convenient. For those seeking activities, the hotel provides complimentary access to kayaks, bicycles, and paddleboards, encouraging exploration and recreation. Guests also have the option to participate in engaging cooking classes and cocktail classes, offering a fun and interactive way to experience local culture and cuisine. The hotel's thoughtful provision of items like a beach bag and sun hat in rooms, along with a charming octopus mascot, adds distinctive and memorable touches to the property, contributing to a well-rounded and enjoyable stay.