San Antonio

This resort offers a tranquil escape, distinguished by its direct access to Baybay Beach and a spacious property that provides a peaceful ambiance. It is particularly well-suited for families seeking a relaxing vacation, couples desiring a quiet retreat, and sightseers or business travelers due to its convenient location near key attractions and the airport. Guests frequently commend the hotel's overall cleanliness, the comfort of its accommodations, and the consistently attentive service from the staff. To enhance your stay, consider requesting a room away from the main road to minimize potential noise, and be aware that some facilities may be undergoing maintenance, so it is advisable to confirm their operational status upon booking.

Facilities & Amenities
The resort features multiple swimming pools, providing options for relaxation, though some guests note that one of the larger pools is often closed or under long-term maintenance, which can be an eyesore. A smaller, operational pool near a pond is generally well-regarded. Free Wi-Fi is available, with most guests finding it reliable, though some report inconsistent or slow connections in certain areas. The elevator is frequently mentioned as being out of service, which can be inconvenient for guests with mobility issues or heavy luggage. The property also includes event spaces and a playground for children, adding to its appeal for various types of stays.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, varying significantly by room type and age. Many rooms are described as clean and well-maintained, with comfortable beds and nice decor, ensuring a restful stay. However, some guests report issues with older rooms, noting a musty smell, mold in bathrooms, cobwebs, and dust. Amenities like hangers, in-room safes, and sufficient towels are sometimes lacking. While some rooms are spacious and well-lit, others are perceived as small. Issues with water pressure in showers and loose faucets are occasionally reported, and some guests experience insects in bathrooms. Noise from vehicles or other guests can also be a concern in certain room locations.

Dining & Food Quality
The resort offers dining options, including Cafe Felisa and a poolside bar. Breakfast receives varied feedback; while many guests find it yummy and appreciate the buffet variety on weekends, others describe it as sparse, cold, or not very "tourist-friendly" on weekdays when it's plated. A recurring concern is the presence of flies in the eating and serving areas during breakfast, with food sometimes left uncovered. The quality of other restaurant food is generally positive, with guests enjoying the offerings, but food service can be notably slow, with some experiencing significant delays for orders.

Location & Accessibility
The resort boasts an excellent and highly convenient central location, directly across the street from Baybay Beach, offering easy access to sunset views and cool breezes. It is also within walking distance or a short ride to numerous seafood restaurants, coffee shops, and a 7-Eleven convenience store right next door. The hotel is strategically situated near the airport, making arrivals and departures hassle-free, and is also close to other attractions like People's Park and local malls, providing ample options for exploration and essentials.

Staff & Service
The staff consistently receives overwhelmingly positive reviews for their exceptional friendliness, helpfulness, and accommodating nature. Guests frequently highlight their attentive service from the moment of arrival, including a smooth check-in process. The housekeeping team is praised for maintaining room cleanliness and even creating decorative towel arrangements. Specific services like the airport shuttle are appreciated for their convenience and the courteousness of the drivers. The staff's willingness to address concerns and provide solutions contributes significantly to a positive guest experience, with many noting their professionalism and genuine hospitality.

Additional Information
Guests should be aware that certain room types, such as the lagoon suite rooms, are sometimes associated with a stink from the nearby lagoon and can be quite a walk from the main reception. The resort has a policy requiring ID as collateral for pool towels, which some international travelers find inconvenient, or may charge for extra towels. While the staff is highly regarded for their honesty, with instances of lost items being returned, the property is noted to be undergoing renovations in some areas, and some older sections may show signs of wear, including leaks and broken tiles in walkways.