RedDoorz Plus Winter Benitez Cubao

The hotel is primarily recognized for its budget-friendly rates and convenient location, placing guests within easy reach of major transportation hubs, shopping centers, and various establishments. Its affordability makes it a suitable option for budget-conscious travelers, solo travelers, and groups seeking a practical base for their stay. While some guests find it adequate for business travelers needing a place to sleep, it may not fully cater to leisure travelers seeking extensive comfort. Families have also utilized the hotel for longer stays. Guests frequently highlight the friendly and accommodating staff as a significant positive, alongside the availability of a swimming pool and gym facilities. However, feedback is mixed regarding overall cleanliness and noise levels. To enhance your stay, it is advisable to verify the exact location before booking, request a room with a window upon check-in, and manage food waste carefully to avoid potential pest issues.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences vary. Many appreciate the availability of a swimming pool and a gym, with some guests enjoying these amenities for relaxation and exercise. However, a few noted the pool appeared stagnant or did not use it. The air conditioning units are present, with some guests finding them effective and cold, while others reported them to be old, dusty, or excessively noisy, and some rooms lacked a remote control. Wi-Fi connectivity is a common point of concern, frequently described as weak, slow, or non-existent in rooms, leading to frustration. Similarly, televisions often receive negative feedback, with issues such as poor reception, limited channels, lack of a remote control, or being unplugged. The elevator functionality is inconsistent, with reports of it being out of order, having unpleasant smells, or only serving limited floors. While hot water is available in some rooms, guests often report it takes a long time to heat up or is only available in specific rooms. Some rooms also have limited electrical outlets, making charging devices inconvenient.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is highly mixed, with many expressing significant concerns. Numerous reviews describe rooms as unclean, smelly, or dirty, with specific mentions of cigarette smoke odors, urine smells, or a general unpleasant smell. Bed linens and pillowcases are frequently reported as stained, old, or not properly cleaned, with some guests even finding hair from previous occupants. A major recurring issue is the presence of pests, including cockroaches, mosquitoes, and even rats, which significantly detracts from the guest experience. Noise levels are a consistent complaint, with guests reporting thin walls allowing sounds from adjacent rooms, hallways, and even staff activities to be clearly heard, often late into the night. Many rooms are noted to have no windows, impacting ventilation and natural light. Bathrooms are a frequent source of dissatisfaction, with reports of broken toilets, missing toilet seats, clogged drains, smelly drainage, and doors that do not close or lock properly. Room condition overall is often described as outdated, worn down, or in need of repair, with issues like leaking faucets and damaged door knobs.

Location & Accessibility
The hotel's location is consistently highlighted as one of its strongest assets, receiving overwhelmingly positive feedback from guests. It is described as being central and conveniently situated near a multitude of essential establishments and attractions. Guests appreciate its walking distance proximity to major shopping centers like Alimall and Gateway Mall, as well as entertainment venues such as Araneta Coliseum. The hotel offers excellent accessibility to public transportation, being just a short walk from MRT and LRT stations, bus terminals, and jeepney routes, making it easy to navigate the city. While the immediate surrounding area is noted by some as densely packed with beggars, the hotel itself is considered safe and provides easy access to various eateries and convenience stores. However, parking is a notable drawback, with guests reporting a lack of available spaces.

Staff & Service
The staff and service at the hotel receive widespread praise, standing out as a significant positive aspect of the guest experience. Guests consistently describe the staff, particularly those at the front desk, as friendly, accommodating, helpful, and attentive, often going out of their way to assist with requests and create a welcoming atmosphere. Many reviews highlight their cooperative nature and smiling faces, which contribute to a peaceful and enjoyable stay. However, despite the generally positive staff demeanor, there are recurring issues with specific service aspects. The check-in process can be problematic, with reports of long waits due to computer malfunctions. Housekeeping is a frequent point of contention, with guests stating rooms were not cleaned, towels were not changed, or toiletries were not replenished, even after requests. Some guests also experienced difficulties with room transfers or found staff lacking initiative in addressing noise complaints. Furthermore, the hotel's cancellation policy and guest visit policy are sources of frustration for some, and communication can be challenging, with reports of unanswered phone calls and a lack of in-room telephone service.

Additional Information
Guests should be aware of several important details that may impact their stay. A security deposit is typically required upon check-in, particularly for online reservations. The hotel has a strict cancellation policy, with guests reporting difficulties in canceling bookings even due to unforeseen circumstances. Additionally, there is a restrictive guest visit policy, limiting the duration visitors can stay in rooms. A significant number of rooms are noted to have no windows, which can affect ventilation and natural light, and guests are advised to request a windowed room if preferred. Basic amenities like tissue paper are often not provided in bathrooms, requiring guests to bring their own or purchase externally. Furthermore, rooms typically lack a cabinet or refrigerator, which may be inconvenient for longer stays or for storing perishable items. Some guests also reported that free bottled water was provided.