Radisson Resort and Suites Phuket

The hotel's spacious family suites and large swimming pool with a water slide make it a notable choice for families. While the hotel is frequently described as worn and in need of renovation, it aims to cater to families with its generous room sizes and dedicated children's facilities. Many guests appreciate the friendly staff and the convenient location near Kamala Beach. However, recurring issues with maintenance, particularly regarding hot water and air conditioning, along with general cleanliness concerns, impact the overall experience. It is particularly suited for families with young children who prioritize space and pool activities, and budget-conscious travelers seeking larger accommodations. To ensure a smoother stay, it is advisable to confirm room readiness and specific amenity availability upon booking, and be prepared for potential maintenance issues.

Facilities & Amenities
The hotel features a very large swimming pool with a popular water slide, which is a major hit with children and a central point of activity. However, many guests report significant maintenance issues with the pool, including loose and missing tiles that can be hazardous. The fitness center is available but often described as old and not well-maintained. While Wi-Fi is provided, its speed and range are frequently criticized as poor. A kids club is on-site, offering activities for younger children, though its cleanliness and overall condition are often noted as needing substantial improvement. A critical point for many guests, especially families with strollers or those with mobility issues, is the complete absence of elevators, requiring guests to use stairs, sometimes up to four floors.

Cleanliness & Room Comfort
Guest feedback on room comfort is mixed, with many appreciating the spaciousness of the accommodations, particularly the family suites which are well-laid out for larger groups. However, the overall cleanliness of rooms and common areas is a frequent concern, with reports of dirty sofas, uncleaned rooms, and inadequate towel service. Many rooms are described as old and worn, with issues like cabinets falling off, jammed locks, and broken fixtures. A significant recurring problem is the inconsistent availability of hot water and malfunctioning air conditioning, which can be noisy. Some guests also note issues with pests like ants and mosquitoes within the rooms. While the beds are generally large, some find them uncomfortable, likening them to "wooden planks."

Dining & Food Quality
The hotel's breakfast receives varied feedback. Most guests find the breakfast selection to be good, offering a range of fruits and vegetables, and appreciate the helpfulness of the staff during breakfast service. However, the overall food quality is frequently described as average or even poor, with some guests noting that the Thai food options taste stale. Concerns about hygiene in the dining area are also raised, with reports of mosquitoes in salad bowls and birds flying near tables. The hotel's main restaurant and room service are also mentioned, with some guests finding the food expensive and not particularly tasty. Overall, the dining experience is often rated closer to a 3-star standard rather than a 5-star one.

Location & Accessibility
The hotel's location is generally considered convenient for accessing Kamala Beach and Cafe Del Mar, both within walking distance. However, the walk to the beach involves crossing a busy main road without a traffic light and passing through areas described as having unpleasant odors, which can be challenging, especially for families with young children. While close to the beach, the hotel is not on the first line. Guests note a lack of nearby amenities like 7/11 stores or proper restaurants directly around the hotel, requiring longer walks or taxi rides for dining and shopping. Despite this, its proximity to FantaSea is a positive point, and the hotel is well-situated for short taxi rides to other areas.

Staff & Service
The hotel staff generally receives mixed but often positive feedback for their friendliness and helpfulness. Many guests highlight the attentive service provided by reception staff, who are often quick to answer calls and assist with issues, and praise the staff during breakfast service. Some guests experienced staff who were accommodating in addressing complaints or arranging room changes. However, there are also reports of incompetent or unfriendly staff, particularly during check-in, which some describe as chaotic. While efforts are made to resolve issues, the effectiveness can vary, and some guests feel the staff may be under-trained or understaffed, leading to delays in service requests like luggage assistance or room cleaning.

Additional Information
A significant and frequently mentioned issue is the hotel's lack of elevators, which poses a considerable challenge for guests with mobility issues, young children, or heavy luggage, as rooms can be located on higher floors, sometimes requiring climbing multiple staircases. The hotel is often undergoing renovations, which can lead to noise from ongoing construction in adjacent plots or within the property itself. Many guests report a severe mosquito problem throughout the property, impacting comfort both indoors and outdoors, despite efforts at fumigation. Despite being marketed as a family-friendly hotel, some guests noted that the hotel allows smoking in various common areas, which is a significant concern for families with children. Several guests experienced issues that led them to cut their stays short or seek alternative accommodation, often without receiving a refund for unused nights, highlighting dissatisfaction with the overall experience.