Queen Margarette Main

The hotel is frequently recognized as a prominent venue for events and gatherings, with guests often appreciating its spacious halls and traditional, old-world aesthetic, making it a notable choice for such occasions in the region. While some guests consider it a good option for families attending events or business travelers utilizing its meeting spaces, many reviews highlight significant concerns regarding the overall condition of the property, particularly the rooms, which are often described as old and in disrepair. Feedback on staff and food quality is mixed, with some positive experiences contrasting with reports of unhelpfulness or issues. To ensure a more comfortable stay, it is advisable for guests to inquire about the specific room condition and amenities, such as hot water and working appliances, prior to arrival, and to manage expectations regarding the general upkeep of the older sections of the hotel.

Facilities & Amenities
The hotel offers a range of facilities for guests, including a spa, multiple pools, and areas for alfresco dining and bar/videoke activities, contributing to its appeal as a venue for relaxation and entertainment. However, guest experiences with in-room amenities are varied. While Wi-Fi is advertised, many guests report poor or non-existent connectivity within their rooms, often requiring an upgrade for a reliable connection. Similarly, televisions are frequently described as archaic with poor reception. Some guests have noted issues with the refrigerators not working or lacking a freezer compartment, and the air conditioning units are often reported as old, noisy, and prone to malfunction, requiring tinkering to operate effectively.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is predominantly negative, with many describing rooms as old, worn, and in a state of disrepair. Recurring issues include mold in bathrooms and on walls, peeling wallpaper, cracked tiles, and a general sense of being dirty or poorly maintained, with some even reporting unpleasant odors. The air conditioning is frequently cited as noisy, making it difficult to sleep, and soundproofing is often described as poor, leading to disturbances from outside noise. A significant and widespread complaint is the consistent lack of hot water for showers, with some guests being offered buckets and kettles as an alternative. Furthermore, basic amenities like blankets, grooming kits, and slippers are often not provided upfront and require specific requests, sometimes incurring additional charges. Beds are occasionally described as uncomfortable or noisy, and some guests have reported issues with towels being old or having holes.

Dining & Food Quality
Feedback on dining and food quality is mixed among guests. Many guests praise the food as great and delicious, particularly highlighting the buffet breakfast for its variety and taste. The ambiance of the dining areas is also often described as pleasant and peaceful. However, some guests have found the breakfast food to be only "okay" or even cold and inedible, suggesting inconsistencies in preparation or service. The food at the hotel's café receives specific commendation for being very good. While some find the overall food offerings to be ordinary or with small servings, the hotel's Kimsuy restaurant is mentioned positively by guests who enjoyed their meals there.

Location & Accessibility
The hotel's location is generally considered accessible, situated along a main highway, making it relatively easy to find for travelers. While it is noted as being far from Manila, it serves as a convenient base within the southern Luzon area. The hotel is also described as accessible to public transportation, which is beneficial for guests without private vehicles. Regarding parking, there is mixed feedback; some guests appreciate the availability of many parking spaces and the assistance of security guards with luggage and parking, while others report limited parking and the necessity of parking along streets, which can pose a risk. Some guests also mention that the immediate surroundings are not conducive to finding convenient stores.

Staff & Service
Guest experiences with staff and service are notably varied. Many guests commend the staff for being friendly, accommodating, courteous, and helpful, particularly highlighting their attentiveness in assisting guests with specific needs, such as those in wheelchairs. However, a significant number of reviews describe the front desk staff as unfriendly, uncoordinated, or lacking in basic customer service and manners. Issues such as long waiting times for check-in, sometimes extending to several hours, are frequently reported, leading to considerable frustration. Some guests also noted a perceived lack of resources or attentiveness from staff in addressing room issues or requests. Overall, while some individuals provide excellent service, there appears to be an inconsistency in the quality of service provided across different departments.

Additional Information
Several unique points emerge from guest feedback that do not fit into other categories. A recurring concern is the lax security, with guests noting that individuals can easily come and go without proper checks. The hotel is also described by some as not being "senior friendly," implying potential difficulties for older guests. Basic amenities like blankets, grooming kits, and slippers are often not provided automatically and must be specifically requested, sometimes with an additional charge. Furthermore, guests have reported issues with refrigerators not working or lacking freezer compartments. While the hotel has an Art and Brow Aesthetics service, which some guests found to be a good addition, the overall process for resolving issues, such as booking discrepancies or refunds, has been noted as taking an unusually long time.