Hotel Pickwick and Pub "the room with a view"

The hotel's most striking feature is its unparalleled views of the iconic Chapel Bridge and the picturesque Reuss River, offering a truly memorable backdrop to any stay. This makes it an ideal choice for sightseers and couples seeking a romantic and scenic getaway. Guests consistently highlight the hotel's prime central location, which places them within easy reach of major attractions and the main train station. The vibrant pub atmosphere downstairs is also a significant draw, providing a lively social hub. Furthermore, the exceptional cleanliness of the rooms and the friendly, helpful staff are frequently praised, contributing to a highly positive guest experience. For solo travelers or those who appreciate a bustling environment, the hotel offers a unique charm. To ensure a comfortable stay, guests should be mindful of potential noise from the lively pub and street below, especially if sensitive to sound, and consider keeping windows closed at night to avoid insects.

Facilities & Amenities
Guests appreciate the practical amenities available, enhancing their comfort and convenience. Many rooms feature a delightful balcony, providing a perfect spot to enjoy the stunning views. Inside the rooms, guests find essential conveniences such as a kettle for hot beverages and a mini-fridge for storing drinks and snacks. The availability of USB/C charging ports conveniently located by the bed is a modern touch that guests find very useful. While the elevator is noted as compact, it is available to assist guests with luggage to the upper floors. The hotel also provides free Wi-Fi, ensuring guests can stay connected throughout their visit. Some guests noted the presence of a hair dryer in the room, though a few wished for better performance. A dedicated luggage room is also available, offering a secure space for belongings before check-in or after check-out.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with guests frequently describing rooms and bathrooms as spotless and well-maintained, often noting daily maid service. While some rooms are described as compact, they are generally considered well-appointed and spacious enough for their purpose, maximizing available space. The beds are widely reported as comfortable, ensuring a restful night's sleep, though a few guests found the pillows to be too soft for their preference. A recurring theme is the potential for noise levels, particularly from the lively pub downstairs and the street below, especially on weekends or if windows are open. Guests frequently mention the absence of air conditioning, which can make rooms warm, especially during warmer months, though a fan is typically provided to help mitigate this.

Dining & Food Quality
The hotel's integrated pub is a major highlight, consistently praised for its lively atmosphere and delicious food. Guests frequently enjoy meals and drinks at the pub, noting its popularity and the quality of its offerings, with some even mentioning the convenience of having food delivered directly to their room. The pub is described as a vibrant social hub, offering a great selection of beers and a welcoming environment. While the hotel does not typically offer a complimentary breakfast, guests appreciate the in-room amenities like a kettle and coffee/tea supplies, and note the abundance of nearby cafes and bakeries for breakfast options. The overall consensus is that the pub provides an excellent dining experience right on the premises.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests within a short walk of the main train station and various public transportation options, including ferries and buses. Its proximity to the Chapel Bridge and the Old Town means guests are steps away from major attractions, shops, and restaurants, making it an ideal base for exploring the city on foot. Guests frequently highlight the convenience of being able to walk everywhere. However, a notable point for those arriving by car is the lack of on-site parking, with guests needing to use public parking facilities some distance away, which can be complicated and inconvenient for handling luggage. The area also hosts a temporary market on certain days, adding to the local charm but potentially contributing to early morning noise.

Staff & Service
The hotel staff consistently receives glowing reviews for their friendliness, helpfulness, and attentiveness. Guests frequently commend their willingness to assist with inquiries, provide clear instructions, and ensure a smooth experience. The check-in process, typically handled at the pub counter, is described as efficient and welcoming, despite the unconventional setup. Staff members are often highlighted for their proactive approach, such as assisting with luggage, offering room upgrades, and even retrieving forgotten items. Housekeeping is also praised for its daily cleaning and provision of fresh towels, maintaining high standards of cleanliness. Overall, the staff's dedication to providing excellent service is a recurring theme, significantly contributing to guest satisfaction.

Additional Information
Guests should be aware of a few unique aspects that contribute to the hotel's character. The check-in procedure, conducted within the bustling pub, is often described as a unique experience, though some find it a bit unconventional compared to traditional hotel lobbies. The hotel's location directly above a popular pub means a lively atmosphere, and while soundproofing helps, some guests note the potential for thin walls or noise from the street and neighboring rooms. A specific concern mentioned is the presence of flies and mosquitoes at night, particularly if windows are left open due to the lack of air conditioning, so keeping windows closed is advised. Guests frequently appreciate the provision of free travel passes for local public transport, adding value to their stay and facilitating exploration of the wider area.