NH Collection Milano Touring

A harmonious blend of traditional charm and modern comfort, this hotel offers a prime location that balances central accessibility with a more tranquil atmosphere, making it ideal for sightseers and business travelers alike. Guests consistently highlight the hotel's friendly staff, impeccable cleanliness, and comfortable beds, ensuring a pleasant stay. The breakfast receives high praise for its variety and quality, contributing to a positive start to the day. For couples seeking a romantic getaway or families exploring the city, the hotel provides a welcoming and convenient base. To enhance your experience, consider confirming specific room amenities like slippers and bathrobes upon booking, and be aware that some common areas feature strong incense that might affect sensitive guests.

Facilities & Amenities
The hotel provides a range of facilities designed for guest comfort and convenience. While some guests experienced issues with the Wi-Fi connectivity, describing it as unreliable, others found it sufficient. The elevators occasionally caused delays, with some guests noting only one was operational during their stay, leading to longer wait times. Rooms are generally well-equipped with a coffee machine, complimentary water, and a safe for valuables. However, some guests expressed surprise at the absence of standard amenities like slippers and bathrobes in a four-star establishment. The hotel also features a well-equipped fitness center, allowing guests to maintain their routines. Common areas are described as smart and well-designed, contributing to a pleasant ambiance.

Cleanliness & Room Comfort
Guests consistently commend the hotel's commitment to cleanliness, describing rooms as spotless, well-maintained, and impeccably clean. The comfortable beds and quality linens are frequently praised, ensuring a restful night's sleep for most. While many found their rooms spacious and well-organized, some noted that rooms could be on the smaller side or have somewhat dated bathrooms. In-room amenities like a coffee machine and complimentary water are appreciated. Noise levels are generally low, contributing to a quiet environment, though a few guests reported minor disturbances from elevators or occasional outside sounds. Some rooms are described as having a pleasant fragrance, enhancing the overall comfort, though a lack of a full-body mirror was a minor inconvenience for some.

Dining & Food Quality
The hotel's dining options consistently receive high praise, particularly the breakfast. Guests describe it as surprising, wonderful, generous, and delicious, offering a wide variety of options including Italian specialties and fresh products. The coffee served at breakfast is also highly rated. The hotel's restaurant and bar are noted for their good food quality and pleasant atmosphere. Specific dishes like risotto and tiramisu are highlighted positively, though feedback on other items like veal was mixed. The bar service is frequently commended for its professionalism and the quality of its cocktails, making it a popular spot for guests to unwind.

Location & Accessibility
The hotel boasts a highly advantageous and central location, making it a significant draw for guests. It is conveniently situated near Piazza della Repubblica, offering easy access to the metro station and tram station, facilitating travel throughout the city. Guests appreciate its proximity to Milano Centrale train station, which is within walking distance. Many popular landmarks, including the Duomo, La Scala, and the Brera district, are easily accessible on foot, typically within a 15-20 minute walk. The hotel's position also provides a good balance, being central without the excessive crowds of more tourist-heavy areas. While parking is available nearby, it is off-site and can be expensive, making public transport a preferred option for many.

Staff & Service
The hotel staff consistently receives high commendation for their exceptional friendliness, attentiveness, and professionalism. Guests frequently highlight their helpfulness and welcoming demeanor, from the reception team to the restaurant and bar staff. The check-in process is generally described as quick and smooth, contributing to a positive first impression. Housekeeping is praised for its attentive service and maintaining impeccable room cleanliness, though some guests noted occasional oversights in replenishing in-room items like coffee pods or water. The restaurant staff, in particular, are frequently mentioned for their outstanding service, making guests feel valued and at home. Overall, the staff's commitment to providing excellent service is a recurring theme in guest feedback.

Additional Information
Guests should be aware of certain miscellaneous details that can impact their stay. Some reviews mention unexpected charges, such as a re-charged tourist tax or other unspecified "taxes" at checkout. The hotel's policy regarding room service water includes a significant delivery charge, which some guests found excessive. While the hotel lists air conditioning as an amenity, some guests reported that the AC was not functioning or was intentionally kept off, with staff citing government instructions. The hotel has a pet-friendly policy, but it comes with a notable daily fee without additional services like pet beds or bowls. Additionally, some common areas feature strong incense, which a few guests found overpowering or headache-inducing.