Hotel Networld And Casino

This hotel, while possessing an older charm, is consistently praised for its strategic location, particularly its proximity to the World Trade Center and other key areas, making it an excellent choice for business travelers attending events or those seeking convenience for urban exploration. Guests frequently highlight the exceptional service provided by the majority of the staff and the overall cleanliness of the accommodations. The hotel's ability to maintain its facilities despite its age is often noted, contributing to a comfortable stay. It is well-suited for solo travelers and couples looking for an accessible base. To ensure a more comfortable experience, guests might consider bringing their own universal adapter for charging devices and be prepared for potential noise from outside traffic.

Facilities & Amenities
The hotel's facilities are generally described as adequate, though many guests note their age. While a swimming pool is not available, the hotel does offer a casino with slot machines, which some guests found enjoyable, though others desired more modern options. A recurring concern is the Wi-Fi, which guests frequently reported as slow, prone to disconnecting, and unreliable for streaming. Similarly, the air conditioning in rooms and especially in hallways received mixed reviews, with some finding it noisy or ineffective, and hallways often described as uncomfortably warm. Guests appreciated the presence of smart TVs in some rooms, though many reported issues with TV functionality or limited channels. The spa and jacuzzi facilities were frequently mentioned as being unavailable or under maintenance during stays.

Cleanliness & Room Comfort
Guests consistently commend the hotel's commitment to cleanliness, noting that rooms and common areas are well-maintained despite the building's age. The rooms themselves are described as generally clean and tidy, with some being spacious and others on the smaller side. Bed comfort received mixed feedback, with some guests enjoying soft, comfortable beds, while others found them too hard, leading to discomfort. A significant and frequent concern is noise levels from outside traffic, which many guests found disruptive to sleep due to insufficient soundproofing. The hallways are often reported as being excessively hot, lacking proper air circulation. Bathrooms are typically clean, with some featuring bathtubs, though issues like non-flushing toilets or inconsistent hot water were occasionally reported.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast buffet, garners varied feedback. Many guests found the breakfast to be delicious, with a good selection of options, and considered it a valuable inclusion. However, a notable number of reviews indicated that the breakfast selection was limited, not always replenished adequately, or that hot dishes were served cold. The overall food quality in the hotel's restaurant received positive remarks from some guests, describing it as amazing and top-notch. A significant ethical concern was raised by one guest regarding the presence of shark fin soup on the menu, which strongly impacted their overall impression of the hotel's dining practices.

Location & Accessibility
The hotel's location is overwhelmingly praised as one of its strongest assets. It is considered highly strategic and convenient, particularly for its close proximity to the World Trade Center, making it ideal for business travelers attending events. Guests also appreciate its accessibility to major roads and its relative closeness to popular attractions like Mall of Asia and the airport, though some noted that traffic could make the airport journey longer than expected. While the area is generally considered safe, some guests appreciated the presence of kind security guards who offered advice regarding potential snatchers in the vicinity. Parking facilities are available, adding to the convenience for guests with vehicles.

Staff & Service
The staff at this hotel consistently receive high praise for their exceptional helpfulness, politeness, and accommodating nature. Guests frequently highlight the friendly staff from check-in to check-out, including security, restaurant personnel, and housekeeping, noting their warm and welcoming demeanor. Many appreciated the quick check-in process and the staff's willingness to assist with various requests, such as booking ride-hailing services. However, there were recurring negative comments regarding the front desk receptionists, with some guests describing them as unaccommodating, dry, or even irritated, leading to less welcoming first impressions and occasional delays during check-out. Despite these isolated issues, the overall sentiment towards the hotel's service is overwhelmingly positive.

Additional Information
Guests appreciate the hotel's flexible early check-in policy, allowing arrivals after 12:00 PM without an extra fee. For business travelers, a significant point of contention was the hotel's policy regarding invoice issuance, with some guests reporting difficulties or outright refusal to provide proper company invoices. The hotel maintains a smoking-allowed policy in designated rooms, which is a notable feature for smokers. A unique and positive touch mentioned by one guest was the personalized New Year's greeting provided by the staff. However, a serious ethical concern was raised by a guest regarding the inclusion of shark fin soup on the menu, which they found unacceptable.