Milano Verticale | UNA Esperienze

This hotel offers a stylish and comfortable urban retreat, distinguished by its modern design and consistent cleanliness throughout the property. Guests frequently highlight the spacious rooms, comfortable beds, and the generally attentive staff who contribute to a pleasant stay. Its prime location near vibrant areas like Corso Como and Piazza Gae Aulenti makes it an excellent choice for leisure travelers seeking to explore Milan's cultural and dining scene, as well as business travelers due to its proximity to key transport links and commercial hubs. Families also find the hotel accommodating with its well-designed rooms. To ensure a tranquil experience, guests might consider requesting a room away from the tram line, as some street-facing accommodations can be noisy.

Facilities & Amenities
The hotel provides a range of facilities designed for guest comfort and convenience. A wellness area and gym are available, though some guests note the gym can be small and the spa services, including the sauna and jacuzzi, often incur an additional fee and may have limited functionality. Many rooms feature balconies or access to a charming secret garden, offering pleasant outdoor spaces. While a mini-bar is present in rooms, some guests found the water replenishment inconsistent. Parking is available on-site, though it is a paid service. The hotel also offers sufficient elevators for easy access to all floors, contributing to a smooth experience.

Cleanliness & Room Comfort
Guests consistently praise the hotel's spotless rooms and overall high standards of cleanliness. The accommodations are described as modern, new, and well-maintained, featuring comfortable beds that ensure a restful sleep. The spacious bathrooms are a highlight, often equipped with large showers, and some even include a convenient hose. While the air conditioning is generally effective, a few guests experienced issues with its cooling power or temperature control. Noise levels can be a concern, particularly in rooms facing the street due to tram noise, though many rooms are noted for their soundproofing. In-room amenities like coffee makers are appreciated, though some guests found the lighting controls to be confusing.

Dining & Food Quality
The hotel's dining options receive considerable praise, particularly the breakfast. Guests consistently describe it as delicious, with a wide variety of fresh and high-quality options, including both sweet and savory choices, and good coffee. While most find the breakfast service attentive, some guests noted occasional slowness or that certain items, like omelettes, incurred an extra charge. The on-site restaurant is frequently highlighted for its food quality and pleasant atmosphere, with many guests enjoying high-quality meals. The bar is also a popular spot, offering a selection of well-crafted cocktails. Room service is available and generally prompt, though some guests experienced issues with water not being replenished.

Location & Accessibility
The hotel boasts an excellent location, frequently described as unbeatable and perfect for exploring Milan. It is situated within a short walking distance of popular areas such as Corso Como, Piazza Gae Aulenti, and the Brera district, offering easy access to shopping, dining, and cultural attractions. The Garibaldi train station and a metro station are conveniently close, providing seamless connections to other parts of the city, including the Duomo, which is also walkable for many. While the area is vibrant, it is often noted for being surprisingly quiet. Parking is available for guests, though it comes at an additional cost.

Staff & Service
The hotel staff consistently receives high praise for their friendliness and attentive service. Guests frequently highlight their helpfulness, professionalism, and willingness to go above and beyond to ensure a pleasant stay. The check-in process is generally described as quick and efficient, though some guests experienced longer queues during peak times. Specific teams, such as the housekeeping staff, are commended for their thoroughness, and the restaurant staff are noted for their cheerful and accommodating demeanor. Overall, the majority of guests report a positive experience due to the staff's commitment to providing excellent service, despite a few isolated instances of inconsistent information or perceived unfriendliness.

Additional Information
Guests should be aware that access to the wellness area and spa typically incurs an additional fee per person, which some found to be unexpected or not clearly communicated, and there have been occasional reports of certain facilities, like the jacuzzi or sauna, being out of order. Similarly, access to the rooftop area is generally restricted to specific suites or requires an extra payment, which has led to some guest disappointment. The hotel maintains a pet-friendly policy, welcoming furry companions. While the mini-bar is available, the replenishment of complimentary water in rooms can be inconsistent. A deposit is required upon check-in. Guests planning to use laundry service should note it may not be available on weekends. Some guests have also commented on the comfort of the pillows, suggesting they could be improved.