Hotel Metropoli

This hotel is a highly convenient urban base, primarily distinguished by its exceptional location directly opposite Milano Centrale Station, making it a signature feature for travelers. This prime spot offers unparalleled access to train and metro lines, as well as direct airport shuttle services, positioning it as an ideal choice for sightseers, business travelers, and anyone prioritizing seamless transportation. Guests frequently highlight the hotel's consistent cleanliness and the generally comfortable accommodations, despite some variations in room size and noise levels. The friendly and helpful staff also contribute significantly to a positive guest experience. For those seeking a practical and well-connected stay, this hotel provides good value, though travelers sensitive to noise should consider requesting a room away from the main street.

Facilities & Amenities
The hotel offers essential facilities for a comfortable stay, including reliable Wi-Fi that is generally strong, though some guests initially experienced connectivity issues. The building houses an elevator, which, while described as old and small, is functional and adds to convenience, despite occasional breakdowns. A 24-hour reception ensures assistance is always available, and luggage storage is provided for guests' convenience. Rooms are equipped with practical amenities such as a small fridge and a safe-deposit box, and some feature a digital screen for "do not disturb" or "please clean the room" requests. A coffee machine is available at the reception for hot beverages. It is worth noting that some rooms may lack effective air conditioning, leading to stuffiness, particularly during warmer periods.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness, describing rooms as spotless and well-maintained. The comfortable beds are frequently mentioned, contributing to a restful stay, though a few guests found them to be firm or noted uncomfortable cushions. Room sizes vary, with some guests enjoying spacious rooms while others found them to be on the smaller side. In-room amenities include a comprehensive set of toiletries, often with thoughtful additions like toothbrushes, toothpaste, and slippers. The bathroom facilities are generally clean with good water pressure, though some isolated reports mention issues with drainage, mold, or a lingering smell, and shower areas can be small. Noise levels are a significant factor; rooms facing the street or station can be very loud due to traffic, and elevator noise can be heard in adjacent rooms, impacting sleep for sensitive guests.

Dining & Food Quality
The breakfast offered is generally described as basic and simple, providing a continental selection to start the day. Guests note that the breakfast variety is somewhat limited, primarily consisting of pre-packaged products such as processed fruit salad, thin toast, and pastries. While some appreciate the availability of items like cheese, salami, ham, butter, jam, and croissants, many found the coffee from the machine to be average or unappealing. There are recurring comments about the lack of fresh, cooked options like eggs or fresh croissants. The breakfast area itself is small, with only a few tables, and some guests found the lighting to be overly bright. Despite its simplicity, many guests found the breakfast to be satisfying enough for a quick start to their day, especially considering its cost.

Location & Accessibility
The hotel's central location is its most celebrated attribute, situated directly opposite Milano Centrale Station. This provides immediate access to metro lines, making it incredibly easy to reach popular attractions like the Duomo within a few stops. Furthermore, the hotel is positioned right in front of the airport shuttles for Malpensa, Linate, and Orio airports, offering unparalleled convenience for arrivals and departures. The surrounding area is bustling, characteristic of a major transport hub, and features numerous restaurants and shops, including the popular Mercato Centrale. While the area is busy, guests generally feel safe. Finding the hotel can be a minor challenge due to its location on the third floor of a multi-hotel building with small or less obvious signage, requiring guests to be vigilant upon arrival.

Staff & Service
The hotel's staff consistently receives high praise for their friendly and helpful demeanor. Guests frequently highlight their attentive service, noting their willingness to assist with inquiries, accommodate requests, and provide useful information. The check-in and check-out processes are described as quick, easy, and smooth, contributing to a hassle-free experience. Staff are noted for speaking English, which is a significant advantage for international travelers. Specific services like luggage storage are appreciated, and the daily cleaning of rooms is consistently maintained without needing guest reminders. While most interactions are positive, a few isolated comments mention staff appearing less eager to answer questions or an instance of a rude cleaning staff member, though these are exceptions to the overall positive feedback.

Additional Information
The hotel is uniquely situated on the third floor of an old building that houses several other hotels on different levels, which can initially be confusing for arriving guests due to the shared entrance and the building's overall appearance. Some guests have reported issues with the heating system, finding it difficult to operate or experiencing a lack of hot water during showers. A key deposit of 20 euros in cash is sometimes required upon check-in. For entertainment, some rooms are equipped with Netflix, offering an additional amenity for relaxation. It is advisable for guests to confirm specific room features like air conditioning or heating functionality upon booking, especially if these are critical for their comfort.