Hotel Mahkota Melaka (Malacca, Malaysia)

Many guests say that the property is conveniently located close to the shopping mall, and that there are many food outlets within walking distance. Others note that the city centre is close, as is the business district and many tourist spots.

Most guests report that the hotel outdoor pool is great, saying that there are sun loungers available at all times and the pool is spacious. Others comment that guests can enjoy a variety of recreational activities, including tennis, miniature golf, and squash.

Many guests say that the hotel restaurants are amazing, noting that the food is delicious and the portions are huge. Others report that restaurant employees are attentive and often recommend daily specials from the menu, since they mostly local specialties.

Several guests report that some rooms lack basic amenities, including hand towels and bath mats.  Others say that the furniture in rooms looks out dated and needs to be upgraded.

Some guests note that the air conditioning does not work properly in some rooms and note that the units often times leak and make too much noise when turned on.

Several guests feel that front desk staff is not always easily accessible, and note that check-in can be slow and lines are common.  Others say that there never seem to be enough people working in the reception area and wish that management would consider hiring additional staff members, particularly for busy times of the day and evening hours.