Hotel Le Stelle - self check-in

This centrally located accommodation offers a unique stay in the heart of the old town, often situated above a bustling restaurant. Its signature feature is its unbeatable location, placing guests directly amidst historic charm and local attractions. The property primarily operates on a self check-in system, which many guests find convenient, though some experience initial challenges. Rooms are frequently described as compact or small, sometimes with an attic-like or historic feel, appealing to solo travelers and sightseers seeking a central base for short stays. However, the limited space and accessibility challenges make it less suitable for elderly guests, tall individuals, or those with mobility issues. To enhance your experience, be prepared for potential self check-in quirks and consider bringing earplugs due to possible street noise or church bells.

Facilities & Amenities
The property features an elevator, though guests note it can be slow, difficult to operate, or only accessible after navigating an initial flight of stairs, which can be challenging with luggage. Wi-Fi connectivity is generally strong and reliable throughout the premises. Each room typically includes a coffee machine, though some guests report issues with cleanliness, lack of accompanying supplies like coffee or milk, or missing instructions. A safe and a mini-fridge are usually provided, but their functionality can be inconsistent. Televisions are present, yet often reported as non-working or lacking English channels. Guests should be aware that power sockets may be of a special type, potentially requiring an adapter, and are often limited to one side of the bed. There is no air conditioning, with only a small portable fan available in some rooms, which may not be sufficient during warmer periods.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Rooms are consistently described as small, compact, or tiny, with many guests, especially taller individuals, noting very low ceilings and beams that can lead to accidental head bumps. While some guests find the beds comfortable, others report them as very hard or even tilted. Initial impressions of cleanliness are often positive, with rooms appearing tidy, but a closer look sometimes reveals dust in corners, hair clumps in bathrooms, or dirty floors. Some guests have reported more significant issues, including dirty bed sheets and clogged sinks. Bathrooms are generally modern with spacious showers and good water pressure, though issues like loose faucets, yellow stains in sinks, or sewer smells are occasionally mentioned. Noise levels vary, with some rooms affected by church bells, street noise, creaky wooden stairs, or poor sound insulation from adjacent rooms.

Dining & Food Quality
The property does not offer on-site breakfast facilities, and information regarding nearby breakfast options is not consistently provided. However, the accommodation is situated directly above an Oriental restaurant, which offers dining options for guests. A bakery is also conveniently located adjacent to the property, providing another choice for meals. A recurring theme in guest reviews is the presence of a distinct food smell emanating from the downstairs restaurant, which can sometimes permeate the rooms, particularly those on higher floors or in attic spaces. Some guests also report a persistent sewer smell that they associate with the restaurant's ventilation system.

Location & Accessibility
The location is overwhelmingly praised as superb and central, placing guests directly in the heart of the old town. It offers easy walking access to major attractions such as the Chapel Bridge, Lake Lucerne, and the main shopping street. The property is also conveniently located within a short walk from the train station, bus station, and boat pier, making it highly accessible for public transport users. However, guests should be aware of significant accessibility challenges, particularly when traveling with luggage. The approach involves navigating rocky roads, uneven pavement, and multiple flights of stairs before reaching the elevator, making it difficult for those with heavy bags or mobility issues. The area is not accessible by vehicle, and parking is not available on-site, requiring guests to use paid options a short walk away.

Staff & Service
The primary mode of interaction is through a self check-in and check-out system. While many guests find this process easy and straightforward, a significant number report difficulties, including error messages, long queues, and unresponsive emergency contact numbers. There is no traditional reception or on-site staff available for immediate assistance. Guests often rely on calling a support number or, in some cases, receive help from the friendly staff of the restaurant located downstairs, who are sometimes able to assist with check-in issues. Room cleaning services are not consistently provided for multi-night stays, even when requested. Additionally, the property does not offer luggage storage upon checkout, advising guests to utilize facilities at the nearby train station.

Additional Information
The property is often described as a unique structure, more akin to a rebuilt property with rooms for rent rather than a conventional hotel, featuring a compact design with typically two rooms per floor. Some rooms, particularly those on upper levels, have windows that face walls or internal shafts, leading to limited natural light and ventilation. Guests should note that the power sockets may be of a specific type, and bringing a universal adapter is advisable. While some guests find the accommodation offers reasonable value for its prime location, others feel it is overpriced given the limited services and room size. The overall ambiance is often characterized by a blend of old and new elements, contributing to its distinct character.