Hotel Kennedy

This hotel, situated on the sixth floor of an older building and accessed by a small elevator, offers a highly central location that is consistently praised by guests. While its accessibility is a significant draw, the accommodations are frequently described as small and prone to noise disturbances. Many visitors highlight the friendly and helpful staff, who are often available around the clock. However, recurring concerns include general room cleanliness and the presence of unpleasant odors. This establishment is best suited for budget-conscious travelers and solo travelers or couples who prioritize an excellent location and basic lodging for short stays over extensive amenities. To ensure a more comfortable visit, guests should be prepared for compact spaces and consider bringing their own basic toiletries.

Facilities & Amenities
The hotel's facilities are generally described as basic, with guests frequently noting the absence of several expected in-room amenities. Many rooms lack air conditioning, with some only offering a fan or no cooling at all, which can be problematic during warmer months. Similarly, common conveniences such as a kettle, hairdryer, glasses, or a working TV remote are often missing or in poor condition. Sockets can be faulty, and basic furniture like a table or chair is often absent, making it challenging to organize belongings. While some guests find the shared bathrooms to be adequately clean, others report them as small, dirty, and lacking proper ventilation or basic supplies like hand soap and sufficient toilet paper. The Wi-Fi connection is frequently reported as slow or unreliable.

Cleanliness & Room Comfort
Room cleanliness is a significant and recurring concern for many guests, with numerous reports of dirty conditions, unpleasant odors, and even the presence of bed bugs and mosquitoes. Mattresses are sometimes described as dirty or stained, and towels can have an unpleasant smell or visible stains. The overall condition of the rooms is often noted as "tired," with scuffs on walls and old, worn furniture. Noise levels are a major issue, with guests frequently disturbed by sounds from the street, other rooms, the reception area, and even a constantly ringing bell. Unsealed windows contribute to both noise and cold, as heating can be ineffective or entirely absent, leading to uncomfortable temperatures, especially in colder months.

Location & Accessibility
The hotel's central location is its most consistently praised feature, making it highly convenient for exploring the city. It is within easy walking distance or a short public transport ride from major landmarks and attractions, including the Duomo. Guests appreciate its proximity to the train station and multiple metro stations, providing excellent connectivity throughout the city. The surrounding area offers a wide array of shopping opportunities and restaurants, ensuring guests have plenty of dining and retail options nearby. While the location is ideal for accessing public transportation, guests should be aware that parking is not provided by the hotel, and street parking can be unsafe or unavailable.

Staff & Service
The staff at the hotel generally receive mixed feedback, though many guests highlight their friendly and helpful demeanor, particularly the 24-hour reception team. Staff are often commended for their willingness to assist with requests and for facilitating a smooth check-in process. However, there are notable inconsistencies in service. Some guests report issues with the cleaning service, stating that rooms were not cleaned during their stay. The key policy, which requires guests to leave their room key at the reception every time they exit the hotel, is a point of concern for many, raising worries about security. Additionally, some guests have experienced difficulties with baggage storage, noting that a baggage storage fee is sometimes charged for items simply left in an unsecured area.

Additional Information
Guests should be aware that a tourist tax may be applied upon arrival, which some visitors found was not clearly communicated prior to their stay. The hotel operates a strict key return policy, requiring guests to leave their room key at the 24-hour reception whenever they leave the premises. While this is intended for security, it can be inconvenient for some. The hotel's unique hotel floor location on the sixth floor, accessible by a very small elevator, is a distinctive feature. Some guests have also reported issues with specific hotel policies, such as a strict bike policy that prohibits bringing bicycles into the hotel, even when packed.