Intercontinental Moscow - Tverskaya

The hotel offers a memorable stay, particularly noted for its central location and a lobby adorned with modern Russian art, creating a distinctive atmosphere. It is an excellent choice for sightseers due to its proximity to major attractions and metro access, and also appeals to couples seeking a romantic getaway, with many praising the attentive service and comfortable accommodations. While some room designs may not suit friends or business travelers sharing a room due to privacy concerns, the overall experience is often described as five-star. Guests consistently highlight the quality of the breakfast and the helpfulness of the staff. To ensure a comfortable stay, it is advisable to inquire about room layouts if privacy is a concern, and to confirm the hotel's current branding, as it has recently changed.

Facilities & Amenities
Guests appreciate the convenience of the hotel's 24-hour fitness center and sauna, providing opportunities for relaxation and exercise. Rooms are generally equipped with an electric kettle and a variety of teas and coffees, along with a fridge that does not contain expensive mini-bar items, which is a welcome feature for many. However, some guests noted that the in-room TVs are old and not "smart," with channels sometimes not working well. A significant concern raised by multiple guests is the weak Wi-Fi signal in the rooms, with some reporting insufficient mobile 4G internet as well, making internet access problematic. This lack of reliable internet connectivity is considered unacceptable by some for a hotel of this caliber in the current era.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests found the rooms to be clean and the beds comfortable, ensuring a restful sleep, with linens and towels changed daily. However, some experienced issues with room size, finding them too small to comfortably accommodate an extra bed, and noted that large furniture obstructed movement. A recurring concern is the bathroom design, featuring partially transparent walls or glass doors that offer limited privacy, with some reporting water spilling from the shower. There were also complaints about the cleanliness of the WC and general housekeeping, with some guests observing that rooms were only tidied, trash was not emptied, and coffee cups were left unwashed. Additionally, some rooms were described as not well maintained with old equipment, and there were instances of missing amenities like a second bathrobe. Noise levels also varied, with some praising excellent soundproofing from neighbors, while others experienced street noise from Tverskaya or even cigarette smoke in the corridors.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, often described as very good to excellent, and a highlight of their stay. Many guests specifically commend the luxurious offerings, which include sparkling wine, caviar with blinis, and freshly squeezed juice, providing a truly indulgent start to the day. The breakfast variety and quality of food are frequently mentioned as exceptional. The hotel's lobby bar is also noted for its amazing music, contributing to a pleasant and inviting atmosphere for guests to relax. While the breakfast experience is overwhelmingly positive, there were isolated comments regarding room service, with one guest mentioning unfriendly staff and issues with a window not closing properly during service. Overall, the hotel's dining options, particularly the comprehensive and high-quality breakfast, are a significant draw for many visitors, greatly enhancing their overall experience.

Location & Accessibility
The hotel boasts an excellent central location, which is a major advantage for guests. It is conveniently situated within a 15-minute walk to Red Square and just a 3-minute walk to Tverskaya metro station, providing easy access to the city's main attractions and public transportation network. Guests appreciate being in the heart of the city, with everything needed close at hand, including various attractions like the zoo. The surrounding area offers numerous convenient facilities such as a currency exchange next door, a coffee shop nearby, and a well-stocked Magnolia grocery store directly opposite Tverskaya Street. The proximity to a market and pharmacy further adds to the convenience, making it an ideal base for exploring the city on foot or by public transport.

Staff & Service
The hotel's staff and service receive mixed but generally positive feedback. Many guests consistently praise the friendly, helpful, and attentive service provided by the team, highlighting their willingness to assist with various requests and make stays memorable. The concierge staff, in particular, are frequently commended for being extremely supportive and helpful with restaurant bookings, event arrangements, and currency exchange, significantly enhancing the guest experience. However, the reception staff received varied reviews; while some guests found them welcoming and efficient, others reported frustrating experiences with check-in delays, room assignment mix-ups, and a perceived lack of helpfulness from certain individuals. Housekeeping also drew criticism, with some guests noting issues such as rooms only being tidied rather than thoroughly cleaned, and amenities like glasses not being replaced. Despite these inconsistencies, the overall impression is that the staff strives to provide excellent service, with many guests expressing gratitude for their efforts.

Additional Information
A significant point of note for guests is the hotel's recent branding change, as it is no longer part of the IHG group and is now known as "Continental." This change has led to some confusion, as some booking sites may still list it under its previous affiliation. Another recurring issue mentioned by guests is the weak Wi-Fi signal within the rooms, with some reporting that even mobile 4G internet was insufficient, which is considered a notable drawback for a modern hotel. Additionally, some guests found the hotel's policy of requiring a deposit for the mini-bar unusual and inconvenient, especially as the mini-bar was sometimes found to be closed. These details, while not fitting into other categories, are important for potential guests to be aware of.