Home2 Suites by Hilton Edmonton South

The hotel is widely praised for its spacious rooms and suites, many of which feature full kitchenettes, making it a standout choice for guests seeking extended stays or a home-like experience. This modern and impeccably clean establishment consistently receives high marks for its comfortable accommodations and excellent amenities. It is an ideal destination for families due to the generous room sizes and pet-friendly policies, while business travelers and those on extended stays appreciate the convenience of in-room kitchen facilities and dedicated workspaces. Pet owners will find the hotel particularly welcoming, with thoughtful provisions for their companions. To ensure a quieter experience, some guests recommend requesting a room on a higher floor, and it is helpful to note that daily housekeeping services are typically by request only for longer stays.

Facilities & Amenities
Guests consistently commend the hotel's comprehensive range of facilities and amenities. The swimming pool and hot tub are popular features, often described as clean and well-maintained, with convenient late operating hours, though some guests have noted occasional closures for cleaning or that the pool can be quite busy. A well-equipped gym with new equipment, including a Peloton bike, allows guests to maintain their fitness routines. For added convenience, self-service laundry facilities are available. The hotel provides free Wi-Fi throughout the property, ensuring guests stay connected. A highly appreciated amenity is the 24-hour coffee and tea station located in the lobby, offering a variety of beverages. Unique additions like BBQ grills and an outdoor patio enhance the guest experience, and free apples are a thoughtful touch at the front desk.

Cleanliness & Room Comfort
The hotel receives widespread praise for its cleanliness and the overall comfort of its accommodations. Rooms are consistently described as spacious, modern, and well-designed, often featuring a full-size fridge, microwave, dishwasher, and all necessary dishes and cutlery, which is highly valued by guests. The beds are frequently highlighted as comfortable, providing a restful sleep, complemented by blackout blinds for optimal darkness. Many appreciate the large showers with good water pressure and hot water. However, some guests have experienced issues with air circulation due to windows that do not open and loud, constant fan noise from the AC units, which can also be noisy. A few isolated reports mentioned minor cleanliness oversights like hair or stains, and some found the pillows to be uncomfortable. Additionally, some guests noted thin walls leading to occasional hallway noise or sounds from neighbors.

Dining & Food Quality
The complimentary breakfast is a significant highlight for many guests, consistently described as great, delicious, and offering a good variety of options. Guests appreciate the large seating area and the frequent replenishment of items. A popular feature is the waffle station, allowing guests to make fresh waffles with various toppings. While many enjoy the selection, some guests feel the breakfast could be upgraded, noting that some hot items, such as breakfast sandwiches, are pre-made and microwaved rather than freshly prepared. There are occasional comments about a lack of broader fruit or cereal options, and some found the coffee quality to be inconsistent or not to their preference. Despite these minor points, the availability of 24-hour coffee and tea in the lobby is a widely appreciated bonus, and overall, the breakfast is seen as a valuable inclusion.

Location & Accessibility
The hotel's location is generally considered convenient, particularly for those traveling through the city or visiting the south side. It is situated in a nice area, offering easy access to major routes and is within close proximity to South Commons outlet stores, IKEA, and various restaurants. Many guests appreciate the abundance of free parking available on-site, including power outlets for vehicles. However, a recurring concern is the ongoing construction in the area, which can make access to and from the hotel slow, tedious, and occasionally noisy, especially during rush hour. Some guests also note that while the immediate vicinity is convenient for shopping, the location is not particularly walkable for other attractions, and a car is often necessary to reach the "core" of Edmonton. The hotel's proximity to a busy highway can also result in some traffic noise for rooms facing that direction.

Staff & Service
The staff and service at the hotel consistently receive high praise from guests, often described as friendly, welcoming, helpful, and attentive. Many reviewers highlight the team's professionalism and willingness to go above and beyond to ensure a comfortable stay. The check-in process is frequently noted as quick and smooth, with staff readily accommodating requests such as early check-ins or room changes. Guests appreciate the attentive service from housekeeping, even with the hotel's specific cleaning schedule. However, there have been isolated reports of less positive interactions, including some guests experiencing unresponsiveness from management regarding group booking issues or specific instances of unprofessional conduct from certain front desk or event staff. Despite these few concerns, the overwhelming sentiment is that the staff's dedication to customer service significantly enhances the overall guest experience.

Additional Information
For guests planning their stay, it's important to note the hotel's pet-friendly policy, which includes a $50 extra fee for furry companions, along with designated dog walking areas and doggie bags. Housekeeping services are not daily; rooms are typically cleaned every fifth day for extended stays, or guests can request service 24 hours in advance. The kitchenettes in the suites are well-equipped with a full-size fridge, dishwasher, plates, and cutlery, though some rooms may not include a cooktop. A convenient self-service laundry facility is available for a small fee. The hotel also offers unique amenities such as BBQ grills for guest use and a thoughtful curtain divider in rooms, separating the sleeping area from the living space. While generally excellent, some guests have reported challenges with large group reservations, advising direct communication for such bookings.