Holiday Inn Moscow Seligerskaya

The hotel is widely regarded as a clean, comfortable, and modern establishment, offering excellent value. Its signature feature is the inclusion of a pool, sauna, and gym within the stay, providing guests with convenient wellness options. The hotel is particularly well-suited for families due to its child-friendly policies and nearby park, and for business travelers or medical tourists given its conference facilities and proximity to specific clinics. Couples also find it appealing for a comfortable and well-equipped stay. Guests frequently praise the spacious rooms and the delicious, varied breakfast. To ensure a pleasant experience, it is advisable to confirm that you are assigned a renovated room upon arrival, as some older rooms have received negative feedback regarding their condition. Additionally, be prepared to request toothbrushes at the reception, as they are not always provided in the room.

Facilities & Amenities
Guests generally appreciate the range of facilities available at the hotel. The pool, sauna, and gym are popular amenities, with many enjoying their inclusion in the stay, though some found the pool to be small and cold, and the sauna very hot. Rooms are typically equipped with an iron, ironing board, kettle, safe, bathrobes, and slippers, adding to guest convenience. However, some guests noted the absence of complimentary bottled water in their rooms. The hotel also features a hairdresser and a shop on-site. It is important for guests considering lounge access to be aware that it is only available between 12:00 PM and 10:00 PM, a detail some found was not clearly communicated during booking.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed. Many guests commend the spotless and spacious rooms with crisp, white linen, describing them as fresh and well-maintained. However, a significant number of reviews highlight issues with unrenovated rooms, which are described as dirty, having stained floors, and appearing outdated. Some guests reported critical problems with water quality, experiencing dirty, yellow water from taps that persisted even after prolonged running. While comfortable beds and good mattresses are frequently praised, particularly in upgraded rooms, some found the double beds felt like two singles. Other minor inconveniences included the need to request toothbrushes from reception, the small size and poor lathering of the provided soap, and issues with drafts from balconies and poor lighting in bathrooms. Noise levels from neighbors due to insufficient soundproofing were also mentioned by some.

Dining & Food Quality
The hotel's dining options generally receive high praise, particularly the breakfast. Guests consistently describe the buffet breakfast as excellent, delicious, and offering a wide variety of choices, including specific mentions of fried bacon. Dinner, available as a buffet or with a selection of three dishes, is also well-regarded. However, feedback on restaurant and bar service is more varied. While some guests experienced attentive service and a pleasant atmosphere, others reported significant delays in receiving menus or having orders taken, and even instances of being ignored by staff. One guest was disappointed with a fruit plate ordered via room service, and another noted an unexpected charge for the delivery of simple items like a corkscrew to the room.

Location & Accessibility
The hotel's location is generally considered convenient by guests. It is situated approximately 10-15 minutes walk from the nearest metro station, providing reasonable access to the city's public transportation network. For those visiting specific medical facilities, the hotel is notably close to the Fedorov Eye Microsurgery Center, located just 300 meters away. The surrounding area is appreciated for its amenities, including a large park with two ponds and a nearby shopping center that houses a supermarket. While some reviews suggest it might be a bit far from the city center for general tourism, it is highlighted as a good option for travelers needing proximity to Sheremetyevo Airport. Guest parking is available on-site, adding convenience for those traveling by car.

Staff & Service
The staff at the hotel generally receives positive feedback for their friendliness, politeness, and helpfulness. Many guests commend the attentive service provided across various departments, contributing to a pleasant stay. The check-in process is often described as quick and efficient. While many experiences with problem resolution are positive, such as prompt room changes for technical issues, some guests reported less satisfactory interactions, including unhelpful responses to serious concerns like dirty water or slow service in the restaurant. There were also instances of guests being denied check-in due to passport issues, leading to significant inconvenience. On a positive note, some guests were delighted to receive complimentary room upgrades or late check-out as a gesture of goodwill. Housekeeping is generally effective, though a few guests mentioned needing to remind staff for room cleaning.

Additional Information
Guests should be aware of several important details not covered elsewhere. Some visitors reported encountering ongoing renovations and drilling noise during their stay, which was not always disclosed at the time of booking. A significant concern for some international travelers was being denied check-in with a foreign passport, even when possessing a copy of a Russian passport, resulting in wasted bookings and the need to find alternative accommodation. There were also reports of room key cards frequently ceasing to work, requiring multiple trips to reception. On a more positive note, the hotel has a policy allowing children under 12 to stay free, making it an attractive option for families. One unusual incident involved an unsolicited delivery of champagne and fruit to a guest's room late at night, causing an unexpected disturbance.