Hilton Garden Inn Moscow Krasnoselskaya

The hotel offers a distinctive experience, characterized by its modern design, spacious rooms, and excellent soundproofing, which guests particularly appreciate for a peaceful stay. It serves as an appealing choice for both leisure travelers seeking comfortable accommodations and business travelers utilizing its well-equipped conference facilities. Many guests highlight the consistent cleanliness of the rooms and the overall comfort provided. While the staff service is frequently praised for its helpfulness and politeness, some guests report significant inconsistencies, particularly regarding check-in procedures and issue resolution. The hotel's dining options receive positive remarks for their quality and variety, and its location is generally considered convenient for accessing nearby amenities. To ensure a smooth experience, it is advisable for guests to meticulously confirm all booking details, especially regarding payment and identification requirements, as some have encountered issues upon arrival.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest convenience, though experiences can vary. Most guests find the Wi-Fi generally available, but some report issues with slow speeds, unstable connections, or difficulty connecting specific devices like iOS phones. The air conditioning system also receives mixed feedback, with some guests noting it was not functioning properly or was unstable, leading to uncomfortable room temperatures. While the hotel provides conference rooms for business needs and a pleasant lobby bar for relaxation, some guests have experienced issues with the elevators, describing them as slow or problematic, occasionally requiring a working key card to operate. Additionally, a small on-site market with snacks and drinks, along with a dedicated work room equipped with a computer and printer, are appreciated amenities for both leisure and business travelers.

Cleanliness & Room Comfort
Guests frequently commend the hotel's commitment to cleanliness, noting that rooms are consistently tidy and well-maintained, with a pleasant aroma often observed in the corridors. The rooms themselves are generally described as comfortable and well-appointed, featuring a modern design and everything necessary for a pleasant stay. Most guests praise the comfortable beds and high-quality mattresses, ensuring a restful night's sleep, though a few have noted issues with squeaky frames or worn-out pillows, suggesting they could be firmer. The bathrooms are often highlighted for their cleanliness and the provision of essential toiletries, with some suites boasting spacious showers. However, a few guests have reported minor issues such as a missing sink plug or an uncomfortable shower design. While many appreciate the effective soundproofing that contributes to quiet rooms, some acknowledge that rooms facing the main road can still experience noise from traffic, even on higher floors.

Dining & Food Quality
The hotel's dining options generally receive positive feedback, with many guests praising the food quality and variety available. The breakfast buffet is a particular highlight, described as extensive and suitable for both children and adults, offering a wide array of dishes including custom-made eggs and omelets with various fillings, and even the option to prepare fresh-squeezed juice. While most guests find the breakfast satisfying, a few have noted that the quality can be inconsistent, with some finding the eggs below standard or the breakfast service time to be too short. The on-site restaurant is also commended for its delicious meals, though some guests have reported extended waiting times for their orders, especially during busy periods. Additionally, the hotel features a pleasant lobby bar where guests can enjoy drinks and light refreshments.

Location & Accessibility
The hotel's location is a significant advantage for many guests, often described as excellent and convenient for various travel needs. It is particularly well-situated for those continuing their journey from the Three Stations Square, offering easy access to transportation hubs. A major highlight is its direct proximity to a large shopping mall and supermarket, providing guests with immediate access to amenities, dining, and shopping opportunities. While the hotel is considered to have good overall transportation access and is easy to reach by taxi, some guests note that the metro station requires a bit of a walk, and the city center is approximately a twenty-minute journey away. Despite this, the convenience of having essential services and retail options right across the street greatly enhances the guest experience.

Staff & Service
Feedback on the hotel's staff and service is notably mixed, with many guests praising the team for their politeness, helpfulness, and attentiveness. Numerous reviews highlight the reception staff for their cooperative and smiling demeanor, often fulfilling requests promptly and ensuring a quick check-in process. However, a significant number of guests report highly negative experiences, citing instances of unprofessional behavior, including rudeness, unresponsiveness to issues like non-functioning amenities, and even being hung up on during calls. Some guests encountered considerable difficulties during check-in, such as long waits, issues with room availability not matching bookings, and problems with key cards. There are also reports of inconsistent housekeeping, with some rooms cleaned daily while others were neglected for several days despite repeated requests.