Hotel Grand Mercure Jakarta Harmoni (Jakarta, Indonesia)

The guests staying at Grand Mercure Jakarta Harmoni term the location expedient with places like the mall, minimart and 24 hours fast food joints within walking distances.

Guests appreciate the hotel lobby as it very grand and huge. They find the staff professional in handling Check-in procedures speedily and providing all necessary and useful information. Guests enjoy the breakfast, which they find a nice spread. The service staff and their attentive ways are appreciated by guests as they are always around to top up coffee and teas.

Rooms are modern and very spacious and guests find the amenities like coffeemakers and toiletries handy. Beds are also found comfortable by them. They are happy with the service too as everything they ask for is attended to promptly. Issues like non-performing TV sets are fixed by sending a technician within ten minutes.

Many guests have issues with the spa facilities of the hotel finding the sauna and massage services very poor. Also guests don't like the fact that the spa on the fifth floor caters only to men.

The bathroom lights in some of the rooms were not working. The absence of a bath tub is missed too. Some guests also feel that the air conditioning unit does not cool the rooms enough.

The hotel pool is found too small by guests and gym facilities limited with no upgrades. Many guests had issues with the Wi-Fi connection as it disconnected several times. Guests complain that the non-smoking policy of the hotel is not complied as there are many smokers at the pool, Jacuzzi and sauna of the hotel.