DoubleTree by Hilton Jakarta Kemayoran

The hotel offers a truly memorable experience, starting with its signature warm chocolate chip cookie upon arrival, which instantly makes guests feel welcomed and sets a positive tone for their stay. Guests consistently praise the spacious and impeccably clean rooms, the attentive and professional staff, and the hotel's highly strategic location. This combination makes it an ideal choice for a diverse range of travelers. Families find it particularly appealing due to its kid-friendly amenities and engaging activities, ensuring a comfortable and fun stay for all ages. For business travelers, its proximity to key exhibition centers and the Kemayoran business district, along with excellent meeting facilities, proves highly convenient. Similarly, concert-goers appreciate the easy access to major entertainment venues like JIS. To enhance your visit, guests often recommend utilizing the hotel's convenient shuttle service for events at JIEXPO and exploring the adjacent shopping mall for diverse dining and retail options. For a more tranquil experience, consider requesting a room situated away from the main road.

Facilities & Amenities
The hotel offers a range of well-regarded facilities to enhance guest stays. The swimming pool is a popular feature, described as large and clean, with a dedicated kids' pool that families particularly enjoy. A spacious gym is available for guests to maintain their fitness routines, though some feedback indicates the equipment might be dated or missing certain items like dumbbells. For corporate needs, the meeting rooms and ballrooms are frequently praised for being large, comfortable, and well-maintained, making them suitable for various events. Guests also appreciate the reliable and fast Wi-Fi connection throughout the property, ensuring they can stay connected. The hotel is noted for its disability-friendly facilities, including accessible toilets and parking, and staff are commended for their assistance. Additionally, conveniences such as ice machines and vending machines are available, and some guests mention the option of an in-room massage service.

Cleanliness & Room Comfort
Guests consistently commend the hotel for its exceptional cleanliness, noting that both the rooms and bathrooms are spotless and well-maintained. The spacious rooms are a significant highlight, providing ample space for relaxation and luggage, often described as neat, tidy, and fragrant. The comfortable beds with fluffy pillows and high-quality linens ensure a restful night's sleep for most visitors. While the bathrooms are generally clean and bright, some guests have noted issues such as dim lighting, particularly around the wash basin, or minor maintenance concerns like a leaking shower. Most guests find the rooms to be quiet, benefiting from good soundproofing, though a few have reported street noise, especially in rooms facing the main road. In-room amenities like mineral water are appreciated, but some guests found the television sets to be small or outdated, and a few mentioned a lingering smoking smell in non-smoking rooms upon arrival.

Dining & Food Quality
The breakfast buffet receives widespread acclaim for its extensive variety and delicious offerings. Guests frequently highlight the diverse selection, which includes both international and local dishes, with specific mentions of traditional Indonesian food, pasta, and unique items like Laksa Seafood and Siomay Bandung. The quality of the food is consistently praised, making breakfast a highly anticipated part of the stay for many. The hotel's restaurants, such as Botany, are also well-regarded for their tasty cuisine and pleasant ambiance, providing a comfortable setting for meals. While the bar offers a good selection of drinks, guests appreciate the overall quality and range of food options available throughout the hotel. The room service is noted for its efficiency, ensuring that meals are delivered promptly to guests' rooms.

Location & Accessibility
The hotel's strategic location is a major advantage, making it highly convenient for various purposes. It is particularly well-situated for those attending events at JIEXPO, with a dedicated shuttle service available, and for concert-goers heading to JIS. Its proximity to Ancol also makes it an attractive option for leisure travelers. Guests appreciate being within easy reach of a shopping mall and Food Centrum, providing numerous dining and retail options just a short walk away. The hotel offers easy access to toll roads, facilitating smooth travel to and from the airport and other parts of the city. For guests arriving by car, the spacious basement parking is a significant benefit, often described as well-lit and secure, with helpful security staff assisting with vehicle guidance and luggage.

Staff & Service
The hotel's staff consistently receives glowing reviews for their exceptional friendliness and helpfulness. Guests frequently commend their warm welcome, attentive demeanor, and professional approach, which contribute significantly to a positive experience. The check-in process is often described as quick, seamless, and efficient, with staff accommodating early arrivals when possible. Many guests highlight the staff's willingness to go above and beyond, providing excellent disability-friendly service by assisting with wheelchairs and luggage. The security team is noted for being vigilant, polite, and highly responsive, ensuring a safe environment. Housekeeping maintains high standards of cleanliness in the rooms, and the overall attentive service from all employees, from the front desk to the restaurant and security, is a recurring theme, making guests feel valued and well-cared for throughout their stay.

Additional Information
A distinctive and much-loved feature of the hotel is the warm chocolate chip cookie offered upon arrival, which many guests find to be a delightful and welcoming touch. Guests should be aware that the hotel has undergone or is currently undergoing renovations, which may involve temporary changes, such as a relocated breakfast area. While some rooms are described as modern, a few guests noted that certain areas or rooms appeared older despite claims of renovation. The hotel provides a convenient shuttle service to JIEXPO for events and concerts, which is highly appreciated by attendees. For families, there is a mini kids club available on weekends, offering activities for children. Guests receive multiple bottles of mineral water in their rooms, though some expressed concerns about the smell of reusable glass bottles. A few guests reported issues with invoice discrepancies or difficulties obtaining proper documentation for their stay. Additionally, some reviews mentioned a noticeable sewage smell in the external environment surrounding the hotel.