Hotel Dei Cavalieri

The hotel offers a prime urban experience, distinguished by its central location just minutes from the Duomo and a captivating rooftop bar that provides stunning city views. Guests consistently highlight the convenience of its position, making it an ideal choice for sightseers eager to explore Milan's iconic landmarks and business travelers seeking accessibility. The hotel is also well-suited for couples looking for a romantic getaway with picturesque vistas and families who appreciate spacious accommodations and a convenient base for city excursions. While the breakfast receives widespread acclaim for its variety and quality, feedback on room comfort and cleanliness is more varied. To ensure a peaceful stay, it is advisable to request a room not facing the street or directly beneath the rooftop bar, and consider booking the popular rooftop venue in advance.

Facilities & Amenities
The hotel generally receives positive remarks for its overall facilities, with many guests describing it as a great and convenient place to stay. However, some specific aspects garnered mixed feedback. The elevators were frequently mentioned, with several guests reporting them to be slow or out of service, causing significant delays and inconvenience, particularly during peak hours. While Wi-Fi is available, its performance varied, with some guests finding it reliable for their needs, while others experienced weak signals or noted a requirement to share personal information for access. The hotel's lobby area was described by some as dark or not very spacious, contrasting with the generally positive impression of other common areas and the rooftop.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests found their rooms to be spacious and clean, often describing them as modern and well-maintained. The beds generally received praise for being comfortable, ensuring a restful night's sleep, though a few found them too firm or noted hard pillows. However, some reviews indicated that certain rooms appeared tired or dated, with reports of overlooked cleaning details. A significant recurring issue is noise, with many guests experiencing disturbances from street noise, particularly trams, and thin walls allowing sounds from adjacent rooms or hallways to penetrate. Rooms located directly beneath the rooftop bar were also frequently affected by loud music and the sound of moving furniture late into the night. Bathroom experiences were mixed; while some found them spacious with good water pressure, others reported issues with old fixtures, leaking showers, difficult-to-use taps, or a lack of basic amenities like conditioner or washcloths.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, often described as excellent, amazing, and delicious. Guests appreciate the wide variety of options available, including both sweet and savory choices, with many highlighting the quality of the food and the attentive service from the staff. The coffee selection, including espresso and americano, is also frequently commended. However, during peak hours, the breakfast area can become crowded, leading to long queues for tables. Some long-stay guests noted that the menu remained largely the same daily, with limited fruit options. The rooftop restaurant offers a mixed dining experience; while many found the food to be good quality, with specific dishes like crab salad and ravioli receiving high marks, it was frequently described as expensive. Room service is available and generally found to be of good quality, though some guests noted its high price and a lack of a physical menu.

Location & Accessibility
The hotel's central location is overwhelmingly praised as one of its strongest assets. Guests consistently highlight its proximity to major attractions, being just a short walk to the Duomo and the surrounding shopping and dining areas. The convenience extends to public transportation, with a metro station directly outside and easy access to tram lines, making it simple to explore other parts of the city or reach the airport. This prime position makes the hotel an ideal base for both tourists and business travelers. However, parking is a significant point of concern for guests arriving by car. The hotel does not offer on-site parking, requiring guests to use a nearby public garage, which is often described as expensive and located a few hundred meters away. Navigating the city's restricted traffic zones and the logistics of validating parking tickets were also noted as cumbersome.

Staff & Service
Feedback on the hotel's staff and service is notably mixed. Many guests commend the staff for being friendly, helpful, and professional, particularly highlighting the attentiveness of the concierge team who provided valuable information and assistance. Some guests received welcome room upgrades, which enhanced their stay. However, a significant number of reviews point to issues with the front desk staff, describing some interactions as unhelpful, rude, or lacking a service-oriented approach. Check-in and check-out processes were often reported as slow, disorganized, and leading to long queues. Housekeeping also received varied comments; while some found the service excellent and rooms spotless, others reported inconsistencies, including rooms not being cleaned daily unless requested, overlooked details, or even unauthorized entry. Overall, while many experienced excellent service, the consistency of staff demeanor and efficiency, particularly at the reception, appears to be an area for improvement.

Additional Information
Guests should be aware of several additional points to enhance their stay. A city tax or destination fee is typically applied, which some guests found to be an unexpected charge at the end of their stay. A recurring concern, particularly outside of peak summer, is the hotel's air conditioning system, which some guests reported as being centrally controlled and unable to be adjusted to a comfortable cool temperature, even when room temperatures were warm. This often led to guests needing to open windows, exacerbating issues with street noise. The hotel's soundproofing was frequently criticized, with thin walls allowing significant noise transfer between rooms and from hallways. Some guests also noted a policy of charging extra for basic in-room amenities like additional tea bags or coffee pods, and even for glasses to consume personal beverages. Furthermore, there were isolated reports of unauthorized room access and difficulties with the hotel's handling of lost property, leading to concerns about overall security and responsiveness.