Crowne Plaza Moscow - Tretyakovskaya

The hotel consistently receives high praise for its welcoming atmosphere and attentive service, making it a popular choice for repeat guests. Its quiet yet central location is a signature feature, offering a peaceful retreat while remaining accessible. This solid four-star establishment is well-suited for families seeking a comfortable and clean environment with cooperative staff, and couples looking for a relaxing and hospitable getaway. Business travelers will also find the amenities and service conducive to their needs. Guests frequently highlight the overall positive experience, often describing it as excellent or great. To enhance your stay, consider communicating any special requests, such as pillow preferences or room views, as the staff is generally responsive. Be aware that some rooms may experience noise from nearby construction, particularly if facing the city.

Facilities & Amenities
The hotel offers a range of facilities designed for guest comfort and relaxation, including a dedicated spa area. Many guests appreciate the on-site sauna and hammam, providing a welcome opportunity to unwind after a day of exploring. However, some visitors found the heat levels in both the sauna and hammam to be excessively high, making it difficult to enjoy for extended periods, and noted a lack of staff presence to adjust settings. While the hotel provides televisions in rooms, some guests reported issues with them not working properly or having limited channel availability, such as specific national channels. Despite these points, the overall impression of the facilities is that they are new and generally well-maintained, with most features functioning as expected, contributing positively to a comfortable stay.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, noting that rooms are well-maintained and towels are changed daily. The beds are frequently described as comfortable and large, complemented by snow-white linen, comfortable pillows, and bathrobes, ensuring a restful sleep for most. However, some guests reported issues with sagging mattresses or rooms feeling a bit tired or worn out. Noise is a recurring concern, with reports of construction noise from outside, particularly in city-view rooms, and poor soundproofing leading to disturbances from neighboring rooms. Room temperature control also received mixed feedback, with some finding rooms too warm or stuffy, and air conditioning being noisy or ineffective. Other reported issues include hairdryers overheating and turning off, tiny or uncomfortable bathrooms with mold or running toilet cisterns, and non-functional televisions. Despite these issues, rooms are generally well-equipped with amenities like kettles, tea/coffee supplies, mini-bars, irons, safes, and slippers, along with sufficient sockets and blackout curtains.

Dining & Food Quality
The hotel's breakfast consistently receives high praise from guests, often described as superb, wonderful, or excellent. Most guests appreciate the variety of options available, catering to diverse tastes, including choices for vegans. The food quality is generally highlighted as fresh and tasty, with some specific mentions of interesting smoothies and fresh juices. However, some feedback indicates that the breakfast buffet might have limited options for some, and one guest found a specific item, oily fish, to be too salty. While there is a bar on-site, detailed feedback on its offerings is limited. Guests who opted for in-room dining reported the food to be tasty and reasonably priced.

Location & Accessibility
The hotel's location is generally considered very good, often described as central and quiet, offering a peaceful environment despite its urban setting. It provides convenient access to public transportation, with a metro station typically within a 7 to 15-minute walk. Proximity to major landmarks like Red Square and the Kremlin receives mixed feedback; while some guests found them walkable (around 20-30 minutes), others considered the distance to be relatively far (up to 40 minutes walk or 20 minutes by car). A significant recurring issue is the difficulty with taxi access to the hotel entrance, often due to a closed gate or barrier, requiring guests to walk a short distance to reach their ride. The area is perceived as safe and secure.

Staff & Service
The hotel staff consistently receives overwhelmingly positive feedback for their friendliness, helpfulness, and professionalism. Guests frequently highlight the reception team for their kindness, attentiveness, and willingness to go above and beyond to assist with various requests, including problem-solving and accommodating specific needs like pillow preferences or room views. The check-in process is generally described as quick and smooth, even for late arrivals. Housekeeping is also praised for its efficiency, with daily towel changes and replenishment of in-room amenities. While the majority of experiences are positive, some guests reported isolated instances of slow response to room cleaning requests or a lack of luggage assistance upon arrival or departure. Overall, the staff's dedication to providing excellent service is a standout feature.

Additional Information
The hotel demonstrates a thoughtful approach to guest experience, particularly for special occasions. Several guests reported receiving pleasant birthday or anniversary surprises, such as complimentary champagne, cake, or dessert plates upon arrival, which significantly enhanced their stay and made them feel valued. The staff has also been noted for providing exceptional assistance with practical matters, such as helping guests book online events or services that require local payment methods, by facilitating the transaction on their behalf and allowing cash repayment. This level of personalized support adds considerable value, especially for international travelers who might face payment challenges. While the hotel offers a high level of service, some guests noted the absence of a luggage carrying service upon check-in or check-out, which might require guests to manage their own bags, particularly given the occasional difficulty for taxis to reach the main entrance.