Crowne Plaza Ligovsky

The hotel is highly regarded for its unparalleled location, situated directly opposite the prominent Galleria Mall and just a short walk from the main train station. This makes it an ideal choice for sightseers eager to explore the city, shoppers looking for convenience, and business travelers benefiting from easy transport links. Guests consistently highlight the hotel's overall cleanliness, the generally friendly staff, and the breakfast quality. For families, the proximity to shopping and transport simplifies city exploration, while couples can enjoy the central hub. To ensure a comfortable stay, it is advisable to manage expectations regarding special occasion recognition and consider requesting a room that does not face the inner courtyard to mitigate potential noise or privacy concerns.

Facilities & Amenities
Guests frequently appreciate the inclusion of a bidet in the bathrooms, a feature often noted for its convenience. The hotel also offers a small but well-regarded spa for relaxation. However, some guests have reported issues with the functionality of certain amenities. These include stuffy attic bathrooms, rooms that can be cold even with the air conditioning running (which some suspect may be due to a lack of cleaning), and instances of non-working electrical outlets. Additionally, the absence of USB ports in rooms and a luggage weighing facility at the hotel has been mentioned. A minor point of concern was the unpleasant smell of the lobby lemonade on occasion.

Cleanliness & Room Comfort
The hotel generally receives praise for the cleanliness of both its rooms and common areas, with guests often finding their accommodations well-maintained. While some rooms are described as being a bit small, the Premium rooms are noted for their larger size. However, feedback on these larger rooms is mixed, with several guests reporting them to be old, featuring stained carpets, worn furniture, damaged walls, uncomfortable mattresses, and loose electrical sockets. Other common comfort issues include noise from the street, particularly at night, and stuffy rooms that can be uncomfortable. In colder months, some guests experienced drafts from windows. Furthermore, certain rooms facing an office building meant that curtains could not be opened, impacting natural light and views.

Dining & Food Quality
Most guests found the breakfast offerings to be quite satisfactory, frequently describing the spread as varied and of good quality. Many appreciated the tasty selection available to start their day. However, there was a notable instance where a guest experienced significant disappointment with the breakfast service later in the morning. This included a lack of replenishment for many food items, and a particularly negative interaction with staff who were described as rude and argumentative when asked to refresh the buffet, detracting from the overall dining experience for some.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, receiving overwhelmingly positive feedback from guests. It is ideally situated directly opposite the prominent Galleria Mall, providing immediate access to shopping and entertainment. The hotel is also just a five-minute walk from the Moskovsky train station, making it exceptionally convenient for travelers arriving from Moscow or planning onward journeys. Guests appreciate being near Nevsky street, a lively area surrounded by a wide array of restaurants, cafes, supermarkets, and pharmacies. The excellent accessibility to nearby metro and bus stations further enhances its appeal, allowing for easy exploration of the city's major attractions and transport hubs.

Staff & Service
Most guests commend the hotel staff, describing them as friendly, cooperative, helpful, polite, and welcoming, from the reception team to the cleaners. Many positive interactions contributed to a pleasant stay. However, some guests reported a lack of special attention for birthdays or other celebrations, even when notified in advance, noting that the hotel did not offer congratulations or assist with personal celebratory items like balloons or flower vases. There were also instances where staff did not proactively offer assistance with heavy luggage or hold doors for guests with full hands. One specific complaint mentioned a rude male receptionist, which contrasted with the generally positive experiences.

Additional Information
The hotel is specifically recommended by some guests for Arab and Gulf visitors, suggesting it caters well to their preferences. A recurring point of feedback, though not necessarily negative, is the hotel's apparent lack of a defined birthday recognition policy or proactive efforts to acknowledge and celebrate guest milestones, which some travelers accustomed to such gestures in other establishments found surprising.