City Of Dreams - Mediterranean

The hotel offers a truly luxurious and modern escape, with its stunning design and newly built facilities setting a high standard. The expansive casino, often described as the largest in Europe, serves as a prominent and memorable feature, drawing many guests to the property. Guests consistently highlight the spacious rooms, exceptional service, and diverse dining options as key elements of their stay. It is an ideal destination for families seeking engaging activities like the Kids City and Adventure Park, couples looking for a high-end getaway with fine dining, and particularly casino enthusiasts drawn to its extensive gaming offerings. To ensure a comfortable visit, guests sensitive to smoke should be aware of the casino's ventilation, and it is advisable to confirm the operating hours of the Adventure Park, especially when traveling with younger children.

Facilities & Amenities
The hotel offers a wide array of facilities designed to cater to diverse interests. Families particularly praise the Kids City and Kids Club, noting the dedicated and caring staff who provide engaging activities. The Adventure Park is another significant draw, though some guests noted its availability can be limited or have age restrictions for younger children. Guests can enjoy multiple swimming pools, including both indoor and outdoor options, with some featuring water slides and sandy areas for a unique experience. While some found the pool water to be cold, the overall pool areas are well-regarded. A well-equipped spa and fitness center are available for relaxation and exercise, with the spa offering professional massage treatments. The Center Stage bar provides lively entertainment with live music and shows, and the mini-bar in rooms is complimentary, including beer and soft drinks.

Cleanliness & Room Comfort
Guests consistently commend the hotel's commitment to cleanliness and the overall comfort of its accommodations. The rooms are described as spacious, beautifully decorated, and featuring a modern design, providing a luxurious feel. Many appreciate the comfortable beds and high-quality pillows that ensure a restful sleep. Each room is well-equipped with a large television, a big bath, and a separate shower room, along with a fridge and a coffee and tea maker. Complimentary amenities such as bath salts, bath foam, mouthwash, toothbrush, and toothpaste are also provided. While most experiences are positive, a few guests reported minor issues such as a lingering odor in the bathroom or occasional noise from the casino or other guests. Some also noted that certain plug sockets were inconveniently located behind heavy furniture.

Dining & Food Quality
The hotel's dining experiences receive widespread acclaim, particularly the breakfast buffet, which is frequently described as exceptional, offering a vast and delicious variety of options. Guests praise the attentive staff in the Aura Restaurant during breakfast and brunch. The specialty restaurants, Amber Dragon (Asian cuisine) and Prime Steakhouse, are highly recommended for their exquisite food quality and inviting ambiance. Amber Dragon is celebrated for its authentic dishes like Peking duck and glazed pork, while Prime Steakhouse is lauded for its perfectly cooked steaks and delectable sides such as creamy spinach. Most guests found the food quality to be very high, with some even describing it as "Michelin level." However, the breakfast area can become crowded and noisy during peak times, and some guests experienced long waits for coffee or found certain items like beans to be cold.

Location & Accessibility
The hotel's location is a point of mixed feedback among guests. While it is praised for its luxurious setting, it is generally considered to be far from the city center, requiring guests to rely on taxis for most excursions and access to urban attractions. This makes it less ideal for those seeking to explore the city on foot or without a car. A significant advantage of its location is its proximity to a large shopping mall, which is conveniently within a five-minute walk. The hotel is not directly on the beach, and some guests noted that transportation to other areas can be challenging. Parking is available, including valet services, though specific details about costs or convenience are not consistently highlighted. Overall, guests should anticipate needing transportation to reach most points of interest beyond the immediate vicinity.

Staff & Service
The hotel's staff and service are consistently highlighted as a major strength, with numerous guests praising the team's exceptional friendliness, attentiveness, and professionalism. From the moment of arrival, guests often experience a warm welcome and appreciate the staff's willingness to go above and beyond to accommodate requests, including room upgrades and thoughtful birthday surprises. The front desk team, restaurant staff, and particularly the Kids City staff receive high commendations for their caring and dedicated approach. While the majority of feedback is overwhelmingly positive, some guests reported experiencing long waits during check-in and, in isolated instances, encountered reception staff who were perceived as unprofessional or less helpful. Despite these few exceptions, the overall consensus points to a highly dedicated and service-oriented team.

Additional Information
A recurring concern for many guests is the pervasive cigarette smoke from the casino, which can be noticeable in various hotel areas, including pathways to restaurants, making it uncomfortable for non-smokers. The hotel maintains a strict policy against bringing outside food and drinks into rooms or pool areas, which some guests found inconvenient. For families, it is important to note that the Adventure Park's operating hours can vary, and certain indoor pool areas have age restrictions during specific times. Guests also mentioned the absence of an on-site pharmacy, making it difficult to acquire basic medications. Additionally, some found the cost of basic amenities like bottled water to be high. The hotel also has specific rules regarding phone use in the casino and enforces strict security measures.