Carra Konagi

This historic stone mansion, a beautifully restored ancient building with a rich past, offers a truly authentic and memorable stay in the heart of Old Mardin. Its signature feature is the stunning rooftop terrace that provides breathtaking views of the Mesopotamian plain, especially during breakfast. The hotel is an excellent choice for sightseers and couples seeking a romantic getaway, as well as families and solo female travelers who consistently praise the welcoming and safe environment. Guests are particularly impressed by the exceptional hospitality and the staff's willingness to go above and beyond. To ensure a smooth arrival, it is advisable to contact the hotel in advance for assistance with parking, as the narrow streets can be challenging. Additionally, some guests recommend being aware of potential noise from nearby establishments, though it generally subsides late at night.

Facilities & Amenities
The hotel, housed within a historic building that is over a thousand years old, offers a unique and authentic atmosphere. While preserving its traditional charm, rooms are equipped with modern conveniences such as a mini-fridge and TV with streaming capabilities. Guests appreciate the reliable hot water pressure in the showers. However, some rooms have unique configurations, with the bathroom entrance directly from the main room, and some guests noted a lack of ambient lighting or sufficient wall sockets. It is important to note that the building does not have a lift, though staff are always available to assist with luggage. The Wi-Fi connection can be spotty or weak in certain areas, particularly in rooms with very thick stone walls, which some guests found challenging for work or consistent browsing.

Cleanliness & Room Comfort
Most guests commend the cleanliness of the rooms and the overall tidiness of the hotel. Many found the beds comfortable and the rooms spacious, providing a restful environment. In colder months, the rooms are described as warm and cozy, with effective heating. However, some guests reported issues with humidity and a persistent smell in their bathroom, while others experienced cold bathrooms due to a lack of heating in that specific area. There were also isolated complaints about the general cleanliness, uncomfortable pillows, and towels not being changed regularly. Noise can occasionally be an issue, with some guests mentioning sounds from outside, such as music or construction, and internal echoes from conversations within the historic building.

Dining & Food Quality
The breakfast experience at the hotel is largely praised, often described as delicious, lavish, and plentiful, offering a wide variety of traditional Turkish options. Guests particularly enjoy the opportunity to have breakfast on the rooftop terrace, which provides a magnificent view of the city and plain. The spread typically includes fresh ingredients such as various cheeses, olives, breads, and eggs, with some guests highlighting the tasty menemen. While the majority of feedback is positive, a few guests found the breakfast to be merely satisfactory or noted a lack of variety in certain items. Some also mentioned that the breakfast area could be cold, with limited heating, leading to a rushed meal experience.

Location & Accessibility
The hotel boasts an excellent central location in the heart of Old Mardin, making it incredibly convenient for exploring the city. Guests appreciate being within walking distance of the main street, numerous attractions, shops, and cafes. Its position on a quiet side street offers a peaceful retreat while still being close to the bustling areas. However, parking is a significant challenge due to the city's narrow, one-way streets, which taxis often struggle to navigate directly to the hotel entrance. Guests are frequently advised to park in a nearby municipal lot and walk, often with staff assistance for luggage. The city's sloped terrain also means some areas involve navigating steep steps.

Staff & Service
The staff at the hotel consistently receive overwhelming praise for their exceptional friendliness, helpfulness, and attentive service. Guests frequently highlight their willingness to go above and beyond, assisting with luggage assistance, providing local tips and maps, and organizing tour organization and airport transfers. The owner is particularly noted for his personal involvement, warm welcome, and multi-lingual communication skills, ensuring every guest feels valued and cared for. The quick check-in process and the constant offer of complimentary tea and coffee further contribute to the welcoming atmosphere. Many guests describe feeling like family or friends rather than mere hotel guests, emphasizing the genuine hospitality.

Additional Information
The hotel is housed in a truly historic building, with parts of it dating back over a thousand years, offering guests a unique opportunity to immerse themselves in the region's rich past. The owner is highly involved in ensuring a personalized experience, often providing private tours and airport transfers through trusted local drivers, which guests found incredibly convenient and informative. Some rooms feature unique room features such as jacuzzis or specific bathroom configurations, adding to the distinct character of each space. The hotel's commitment to guest satisfaction extends to offering assistance with challenging aspects like parking in the old city, demonstrating a proactive approach to service.