Canyon Woods Resort Club Tagaytay

This hotel offers a peaceful, nature-filled environment with scenic views of Taal volcano, making it a memorable retreat for guests. It is particularly well-suited for nature lovers and families seeking a safe, uncrowded space where children can play freely. Couples and older people will also appreciate the quiet and secluded atmosphere for relaxation. While the hotel provides a serene escape, many guests note significant issues with facility maintenance and non-operational amenities, alongside a consistent lack of in-room internet and poor mobile signal. Dining options receive mixed feedback, often described as limited or overpriced. However, the staff generally receives praise for being friendly and accommodating. To ensure a pleasant stay, it is advisable to call ahead and confirm which facilities are currently open, and guests should plan to bring their own vehicle due to the hotel's secluded location and limited public transport.

Facilities & Amenities
Guests frequently report that many of the hotel's advertised facilities are either non-operational or require significant maintenance. The indoor pool is a recurring point of disappointment, consistently noted as closed, under renovation, or simply not working. While an outdoor pool is available, some guests found the water to be cold or the pool itself dirty, with strict early closing times. The heated pool is also frequently mentioned as being under maintenance for extended periods. The kids playground and other play areas are often described as dilapidated, closed, or incurring extra costs. Sports facilities like billiards, air hockey, table tennis, basketball, and tennis are available but also come with additional fees, and some equipment is reported as old or damaged. Furthermore, the elevator is sometimes out of service, and there is no shuttle service provided to other areas of the resort or nearby attractions. Basic amenities such as complimentary water, coffee, sugar, ice, hairdryers, or flat irons are often not provided in rooms.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many guests found their rooms to be clean and sanitized, with some newer rooms featuring a modern look and remaining cold even without air conditioning. The beds and pillows are generally described as comfortable, and some rooms include useful features like blackout curtains and a toilet bidet. However, several reviews highlight issues such as small room sizes, contradicting claims of spaciousness. Concerns were raised about old bath towels and floor mats, the presence of ants upon entry, and broken fixtures like a toilet seat or a leaking bidet. A significant number of guests reported a lack of hot shower functionality. In-room entertainment is severely limited, with many noting that the TV was merely a display with no connection or cable setup, and poor cellphone reception for major networks. Some guests also experienced loud doorbells from adjacent rooms or found their rooms to be dusty.

Dining & Food Quality
The hotel's dining experience receives mixed reviews, with several consistent themes emerging. Breakfast is generally described as "okay" or "good," though often limited to a few options like meat and eggs, and some guests found the buffet to be cold or with limited replenishment. The food overall is frequently criticized for being pricey and, in some instances, salty. Guests noted that food options are very limited, with the restaurant itself described as old and even having a leaking roof. Room service is often unavailable, and the dining area can be quite a walk from the rooms. A significant point of contention is the hotel's strict policy against bringing outside food or beverages into the rooms, despite the lack of alternative food stalls or diverse dining choices within the hotel. Dinner, when available, is often perceived as overpriced with ordinary-tasting meat and limited menu options, sometimes only offering a fixed buffet.

Location & Accessibility
The hotel's location is consistently described as quiet and isolated, appealing to those seeking a peaceful retreat away from urban bustle. It offers a serene environment with lots of pine trees and is noted for its cool climate. While some guests appreciate its proximity to Twin Lakes and its convenience for attending weddings at nearby Caleruega, many find the hotel difficult to locate and quite far from the main Tagaytay area and its array of restaurants. This necessitates guests having their own vehicle for transportation, as public transport is not readily available, and the hotel does not provide shuttle services. Guests also noted that there is no direct access from parking to the hotel, requiring an outdoor walk. The secluded nature means that dining options outside the hotel require a significant drive, impacting convenience for meals.

Staff & Service
The hotel staff generally receives positive feedback for their friendliness, helpfulness, and accommodating nature. Many guests highlighted the attentive service provided, contributing to a pleasant stay. Specific positive mentions include a quick check-in process and instances where staff went out of their way to assist, such as offering free breakfast coupons or moving guests to a better room at no extra charge when issues arose. However, there are some reports of staff appearing disengaged or being difficult to reach, particularly when requesting service or assistance with in-room issues like a broken telephone. Some guests also experienced unresponsiveness when trying to contact the hotel prior to arrival. Despite these isolated concerns, the overall sentiment is that the staff strives to provide good service, making guests feel welcome and attended to during their stay.

Additional Information
Guests should be aware that many of the hotel's facilities and activities, such as the playground and various sports amenities, come with extra payment beyond the accommodation fee. A strict no outside food policy is enforced, meaning guests cannot bring their own meals or even celebratory cakes into their rooms, which can be inconvenient given the limited and often expensive dining options available on-site. The outdoor pool has an early closing time, typically 6 PM, which limits evening use. Furthermore, breakfast ends at 9 AM, requiring guests to wake early if they wish to partake. Many reviews lament the hotel's current state, noting that it has lost its glory and is in dire need of renovation and maintenance, with some facilities appearing abandoned or dilapidated. This decline is often attributed to the impact of the pandemic, which led to the closure of many amenities and the cessation of services like buffet dinners and shuttle transport.