Hotel Bernina

The hotel is highly regarded for its prime location directly adjacent to the Milano Centrale train station, making it an exceptional choice for travelers seeking convenient access to public transport and onward journeys. Its proximity to the metro station and numerous restaurants further enhances its appeal for sightseers and business travelers who value accessibility. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the generally attentive service provided by the staff. For those planning a visit, it is highly recommended to include breakfast in your booking due to its excellent quality, and if sensitive to noise, consider requesting a room away from the street or elevator due to occasional sound transfer.

Facilities & Amenities
Guests appreciate the practical amenities available, including fast Wi-Fi that ensures connectivity throughout their stay. Rooms are typically equipped with a mini-fridge and an electric kettle with provisions for tea and coffee, adding to guest convenience. While the elevator is noted by many as being quite small and sometimes slow, it serves its purpose for luggage transport. Air conditioning is generally effective, though some guests experienced it being non-operational during shoulder seasons. Hairdryers are provided, though some found them heavy or awkward to use. The hotel also offers luggage storage facilities, which is a helpful service for guests with early arrivals or late departures.

Cleanliness & Room Comfort
The hotel consistently receives praise for its clean rooms and overall tidiness, with daily housekeeping ensuring a fresh environment. Most guests find the beds comfortable, often described as firm with fresh linen, contributing to a restful sleep. However, room sizes can be quite compact, particularly for single travelers, and some bathrooms are noted for their small shower cubicles, which can lead to wet floors. While many rooms are quiet, some guests experienced noise from thin walls, street noise, or activity in the hallways, impacting sleep. Rooms are often equipped with automatic blackout shades for light control, and some bathrooms include a bidet.

Dining & Food Quality
The breakfast at the hotel is a significant highlight, frequently described as excellent, delicious, and offering a wide variety of options. Guests consistently praise the plentiful spread, which includes fresh bread, pastries, cold cuts, eggs, and quality coffee. Many reviewers emphasize that the breakfast is well worth booking, noting its high quality and the pleasant atmosphere of the breakfast area. The attentive staff in the dining area also contributes positively to the morning experience, ensuring guests have a satisfying start to their day.

Location & Accessibility
The hotel's central location is its most celebrated feature, situated just a few steps or a short walk from Milano Centrale train station. This provides unparalleled access for intercity travel and airport access via direct trains and buses. The metro station is also conveniently located right outside the hotel, offering easy connections to major attractions like the Duomo and other parts of the city. Guests appreciate the abundance of nearby restaurants, cafes, and supermarkets, making dining and essential shopping very convenient. The area around the hotel is generally perceived as safe and bustling.

Staff & Service
The staff at the hotel are widely commended for their friendly staff, helpful staff, and attentive service. Guests frequently highlight the quick check-in process and the staff's willingness to be accommodating with requests, such as early check-ins or room changes. The housekeeping team is noted for their efficiency and thoroughness. While the majority of reviews praise the staff's professionalism and welcoming demeanor, a few isolated comments mention instances of less friendly or serious front desk staff, particularly during late-night shifts or check-out. Overall, the service contributes significantly to a positive guest experience.

Additional Information
The hotel offers a pet-friendly policy, though guests traveling with pets should be aware of potential extra charges. Some guests have reported receiving free upgrades to larger or superior rooms, enhancing their stay. The hotel's overall atmosphere is often described as simple, clean, and homely, making it a suitable choice for short stays or as a base for exploring the city. While the hotel is generally well-maintained, some areas are noted as being older or in need of minor updates.