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The hotel is a property that frequently draws scrutiny for its claimed 4-star rating, with many guests expressing surprise and disappointment regarding its overall condition and services. It is consistently described as an old establishment in significant need of renovation, impacting various aspects of the guest experience. While a few guests have noted positive interactions with staff and found some areas to be clean, the predominant feedback highlights substantial deficiencies in basic amenities and operational standards, leading many to suggest it as a last resort rather than a preferred choice. This hotel might appeal primarily to budget-conscious travelers or those in search of a no-frills option when other accommodations are unavailable. To enhance a stay, guests are advised to confirm the functionality of in-room facilities and heating/cooling systems upon arrival, and to manage expectations regarding the quality of dining services.

Facilities & Amenities
Guests frequently report significant issues with the hotel's facilities. The swimming pool is a major point of contention, described as freezing cold, unheated, and unclean, with some guests noting dirty showers and restrooms nearby, leading to children reportedly falling ill. There are widespread complaints about the lack of hot water and frequent water cuts, particularly at night. Many rooms reportedly suffer from non-functional air conditioning or heating, leaving rooms uncomfortably cold. Basic in-room amenities such as a working refrigerator are often found to be non-functional or empty. The hotel is two-story and lacks an elevator, which can be challenging for guests with strollers or mobility issues, though staff reportedly assist. Guests also note the absence of a kettle for tea or coffee in rooms, requiring requests to the reception, and a general lack of other expected items like shoe sponges or laundry bags.

Cleanliness & Room Comfort
Feedback on cleanliness is highly mixed, with some guests finding rooms adequately cleaned despite their age, while a significant number describe rooms as very dirty, with filthy carpets and a general lack of hygiene. The rooms are frequently noted as old and small, with many reporting issues such as burnt marks on carpets, ruined bathrooms, broken toilet paper dispensers, and problematic shower heads. Guests also mention that televisions and bathroom lights are often not working in some rooms. The beds are a common source of discomfort, with complaints about old mattresses and protruding springs that caused discomfort. Furthermore, rooms often lack basic amenities like drinking water, shoe sponges, shoehorns, laundry bags, request boxes, pens, or paper, contributing to a perception of inadequate comfort and provision.

Dining & Food Quality
The breakfast experience is consistently described as extremely poor, with guests reporting it as awful, minimal, and akin to a basic pension offering. Specific complaints include insufficient menus, cold potatoes, and even moldy bread. Many guests found it difficult to obtain even basic items like water during breakfast. For wedding events hosted at the hotel, the food quality receives severe criticism, with reports of spoiled or foul-smelling meat and generally unappetizing meals that guests found inedible. The overall consensus is that the dining options are a significant disappointment, failing to meet even basic expectations for quality and variety, and contributing to a negative overall impression of the hotel's services.

Staff & Service
Guest feedback on staff and service is notably polarized, though predominantly negative. While some guests expressed gratitude for the hospitality and helpfulness of the reception staff and noted the diligence of other employees, a much larger number reported extremely poor service. Many describe the management and owner as rude, uncivilized, and unconcerned with guest comfort, with some feeling treated as a burden rather than a guest. There are complaints of zero respect and service, with staff reportedly speaking rudely. Issues include a lack of attention to basic needs like water supply and a general sense of being neglected, leading to a perception of insufficient customer relations and a lack of professionalism from certain individuals.

Additional Information
A recurring theme in reviews is the hotel's suitability as a wedding venue, which receives overwhelmingly negative feedback. Guests attending or hosting events here report terrible organization, poor music, and unsanitary conditions, including dirty tables and chairs, and tables not being cleared after meals. Many guests question how the hotel maintains its 4-star rating, feeling it is undeserved given the numerous deficiencies. The property is widely perceived as old and in dire need of a complete renovation, encompassing both its physical structure and service standards. Some guests also noted that the hotel charges an additional fee for pool access, which was met with disapproval, further adding to the perception of poor value for money.