Apartments Swiss Star Aussersihl

This apartment-style accommodation offers a highly independent stay, with its self-check-in process being a signature feature that appeals to many guests. Its central location is consistently highlighted as a major advantage, providing easy access to the city's main attractions and transport hubs. While the cleanliness of the rooms is generally appreciated, some guests note that common areas can be less well-maintained. A recurring concern is the significant noise levels due to thin walls and external factors, impacting sleep quality. The overall condition of the property is frequently described as dated or in need of renovation, with various items reported as broken. This accommodation is particularly well-suited for independent travelers and budget-conscious guests seeking a convenient base for short stays in the city. To enhance your experience, it is advisable to bring earplugs for potential noise and manage expectations regarding the age and maintenance of the building.

Facilities & Amenities
The accommodation provides a functional kitchenette in most units, which is a significant advantage for guests wishing to prepare their own meals, though many note a lack of basic supplies like dish soap or salt. While some appliances like the kettle or stove have been reported as broken or having incompatible plugs, the presence of a microwave and fridge is appreciated. Guests consistently praise the reliable Wi-Fi connection. A shared laundry room is available, offering convenience for longer stays. The elevator is present but is often described as old, small, and occasionally out of service, which can be inconvenient. Some apartments feature a balcony, providing a pleasant outdoor space, though its cleanliness can vary. The absence of air conditioning or a fan can make rooms uncomfortably warm, especially during warmer periods.

Cleanliness & Room Comfort
The room cleanliness generally receives positive remarks, with many guests finding their units tidy and well-maintained upon arrival. However, some reviews mention issues such as dirty sheets, hairs on the bed, or mold in the bathroom. The common areas, particularly the ground floor and hallways, are frequently cited as being less clean. Most guests find the beds comfortable, ensuring a restful night's sleep, but the provided blankets are sometimes described as too small for couples, and pillows can be old. A significant drawback is the pervasive noise levels, stemming from thin walls that allow sounds from neighbors, construction, and even church bells to penetrate easily. Bathroom condition is mixed, with reports of stinky odors, broken fixtures, and insufficient lighting.

Dining & Food Quality
The primary dining amenity is the in-room kitchenette, which allows guests to prepare their own meals and save on dining out, a notable benefit in an expensive city. While the kitchenette is generally well-equipped with appliances like a microwave, fridge, and basic cutlery, many guests express frustration over the absence of essential items such as dish soap, sponges, or even basic condiments like salt and tea. Some reviews also mention issues with specific appliances, such as a broken kettle or stove. Despite these minor inconveniences, the ability to self-cater is highly valued. A few guests also positively mention a restaurant located downstairs, suggesting a convenient option for those who prefer to dine out close by.

Location & Accessibility
The accommodation boasts an excellent central location, making it a significant draw for guests. It is conveniently situated within a short walking distance, typically 10-15 minutes, from the main train station (Zurich HB) and other public transport hubs, including tram lines. This proximity ensures easy access to the airport and various parts of the city. Many popular walkable attractions and landmarks are easily reachable on foot, allowing guests to explore the city without relying heavily on transportation. The neighborhood is often described as a quiet street and generally pleasant, though some female travelers have expressed feeling uneasy due to the dark entrance and lack of human presence during late-night arrivals. Parking is not provided by the accommodation, with guests needing to find street parking options nearby.

Staff & Service
The self-check-in and self-check-out process is consistently praised for its ease and efficiency, allowing guests to access their rooms independently using a code. However, the complete absence of a reception or on-site staff is a frequent point of concern for guests who encounter issues or require assistance. The responsiveness to guest queries and complaints is often reported as poor, with many reviews mentioning ignored emails, unanswered calls, or slow resolution of problems. Some guests have experienced technicians entering their rooms without prior warning to address maintenance issues. While housekeeping generally maintains room cleanliness, there are isolated reports of cleaning staff entering rooms before the official check-out time, causing disturbance. The lack of immediate human support can be a significant drawback for those preferring traditional hotel services.

Additional Information
Guests should be aware that the property has a dated appearance, with many reviews noting that the actual rooms do not always match the photos advertised online, often appearing older and more worn. There have been isolated but significant issues reported, such as persistent water leaks from windows and even instances of pest issues like spiders and fleas. The building's age also contributes to poor sound insulation, leading to the aforementioned noise problems. It is important to note the strict no early check-in and no late check-out policy, which can be inconvenient for travelers with early arrivals or late departures, as there is no facility to store luggage. The overall impression is that the property is functional but lacks charm and modern amenities.