Ambassador

This hotel offers a memorable stay, distinguished by its panoramic restaurant with stunning views of St. Isaac's Cathedral, providing a picturesque backdrop for daily breakfasts. Its excellent central location makes it an ideal choice for sightseers eager to explore the city's main attractions on foot, while couples can enjoy romantic moments with breathtaking vistas. Families will appreciate the spacious accommodations and the hotel's impressive pool and spa area, which also appeals to those seeking relaxation. The hotel is also well-suited for business travelers due to its convenient access to key areas. To enhance your experience, consider requesting a room that does not face the inner courtyard to minimize potential noise, and be prepared for possible queues during peak breakfast hours.

Facilities & Amenities
Guests frequently praise the hotel's large pool, which measures 16 meters and features comfortably warm water, making it a popular spot for both adults and children. The accompanying saunas are a highlight, with separate facilities for men and women, allowing for a more private and relaxed experience. A fitness center is available for those wishing to maintain their workout routine, though some guests noted that one treadmill was out of order. Additional conveniences include electric shoe cleaning devices located on various floors and readily available water coolers, ensuring guests have access to drinking water. While free Wi-Fi is provided, a few guests experienced inconsistent or weak signals. Some visitors also mentioned that the pool area can be slippery and that the pool sometimes closes earlier than expected.

Cleanliness & Room Comfort
The hotel generally maintains a high standard of cleanliness throughout its rooms, with guests frequently commending the spotless white linen and towels. Most visitors found the beds comfortable, contributing to a restful sleep, and appreciated the provision of robes and slippers, though some noted these were only available upon request. In-room amenities such as a kettle and tea set are provided, along with bottled water, though some guests reported this was a one-time offering. The bathrooms are well-equipped with various toiletries, including shampoo, shower gel, soap, and dental kits. However, some reviews highlighted issues such as worn carpets, stained curtains, and tired furniture in older rooms. Poor soundproofing was a recurring concern, with noise from corridors and neighboring rooms often disturbing sleep, and rooms facing the inner courtyard sometimes experienced loud hums from exhaust fans.

Dining & Food Quality
The hotel's breakfasts are a significant draw, often described as varied and delicious, served in a panoramic restaurant offering stunning views of St. Isaac's Cathedral. Guests particularly enjoy the inclusion of champagne at breakfast, adding a touch of luxury to the morning meal. The buffet typically features a wide array of fresh products, hot dishes, an omelet station, and a selection of pastries, fruits, vegetables, salads, and dairy products. Despite the overall positive feedback, some guests reported long queues during peak times and noted that popular dishes could run out quickly. A few reviews mentioned the menu could be monotonous over longer stays, with food sometimes being cold or lukewarm. Isolated incidents of quality issues, such as spoiled fish or stale pastries, were also reported.

Location & Accessibility
The hotel boasts an excellent central location, making it incredibly convenient for guests to explore the city. Many of St. Petersburg's most popular attractions, including the Yusupov Palace and St. Isaac's Cathedral, are within easy walking distance. Access to public transport is also highly convenient, with stops located very close to the hotel, facilitating travel to other parts of the city. While the hotel's location is a major advantage for independent exploration, some guests who booked excursions through the hotel reported being dropped off far from the hotel at the end of their tours. Parking is available on-site, but guests noted that accessing the parking area requires assistance from staff, involving calls and escorts to open doors.

Staff & Service
Guest experiences with the hotel staff are mixed, though many reviews highlight the friendly and polite demeanor of the reception and housekeeping teams. Many guests appreciated the quick check-in process and the staff's attentiveness and responsiveness to requests, such as providing extra pillows, an ironing board, or assistance with opening windows. However, some guests reported encountering unfriendly receptionists and a general lack of smiles from certain staff members. There were also instances of poor communication between departments, leading to issues like late check-out requests not being relayed to housekeeping. Some guests experienced maids rudely opening doors or taking room cards while they were still in the room, and others found restaurant staff preoccupied with events, leading to unresponsive service.

Additional Information
Guests should be aware that the hotel offers excursions through its lobby, but multiple reviews strongly advise against booking them due to poor organization, unclear timings, and discrepancies between prices and actual value, with some guests being dropped off far from the hotel. The hotel's spa booking system has also been a point of concern, with reports of pre-booked treatments being affected by a limited number of available masseurs. The hotel frequently hosts fashion weeks, weddings, and corporate events, which can lead to crowds in the lobby and staff being preoccupied, potentially impacting service for regular guests. A loyalty program is available, offering benefits such as unlimited spa access and late check-out. It's also noted that window handles are removed from rooms, requiring guests to request staff assistance to open windows for ventilation.