Acca Palace

This hotel is widely praised for its spacious rooms and exceptional metro accessibility, making it an ideal choice for sightseers looking to explore Milan's city center with ease. Its comfortable accommodations and convenient location also make it a great fit for families seeking ample space and proximity to amenities, as well as business travelers needing a well-connected base. Guests consistently highlight the hotel's overall value and the generally positive experience provided by the staff. To enhance your stay, consider utilizing the nearby metro station for quick access to attractions and take advantage of the large supermarket just a short walk away for any necessities.

Facilities & Amenities
Guests frequently appreciate the convenience of in-room amenities such as a microwave and kettle, which add to the comfort of their stay. Many rooms feature a balcony, providing a pleasant outdoor space. The hotel offers free Wi-Fi, though some guests have noted occasional issues with its speed or reliability. A fitness center is available for those wishing to maintain their routine, and a bar is located on-site, although its operating hours or offerings have been inconsistent for some. Other conveniences include slippers and a hairdryer in the rooms, along with USB sockets near the beds. While the air conditioning and heating systems are present, feedback on their functionality and control has been mixed, with some reporting issues.

Cleanliness & Room Comfort
The spacious rooms are a consistent highlight, providing ample space for guests. While many reviews praise the overall cleanliness, some guests have reported inconsistencies, noting areas that could benefit from more thorough attention, such as floors or bathrooms showing signs of wear. The beds receive mixed feedback, with many finding them comfortable, while some describe them as too firm or note that sofa beds are less comfortable. In-room amenities like towels and linens are generally appreciated, though a few guests have mentioned them appearing old or worn. Noise levels are also a point of varied feedback; some rooms are described as quiet, while others experience noise from outside or within the hotel, suggesting that soundproofing can be inconsistent.

Dining & Food Quality
The breakfast at the hotel receives overwhelmingly positive feedback, frequently described as "excellent" and "superb." Guests are particularly impressed by the wide variety of options available, encompassing both sweet and savory items. The selection includes fresh pastries, fruit, yogurt, and various juices, notably fresh natural orange juice. Hot options like scrambled eggs are also provided, and the continuous refilling of the buffet by the attentive staff ensures a pleasant dining experience. Many guests highlight the high food quality and the great coffee. While the breakfast room can sometimes feel a bit small during peak hours, the overall dining experience is consistently a major highlight for visitors.

Location & Accessibility
The hotel boasts a highly convenient location, situated just a five-minute walk from the Affori Centro metro station (M3 line), which offers direct access to central Milan, including the Duomo and Milan Centrale station, typically within 15-25 minutes. This makes it an excellent base for exploring the city, despite being slightly outside the immediate city center. A large supermarket, Esselunga Superstore, is also conveniently located within a few minutes' walk. The surrounding neighborhood is generally described as quiet and residential, though some initial impressions of the area have been mixed. Parking is available, with an underground garage, though some guests have noted that the spots can be narrow for larger vehicles.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, politeness, and professionalism. Many guests highlight their helpfulness and attentiveness, contributing significantly to a positive stay. The check-in and check-out processes are generally described as quick and smooth. While most interactions with staff are positive, there have been isolated instances where guests felt their concerns regarding room issues were not adequately addressed. Housekeeping service is generally appreciated for daily cleaning, though some reviews mention inconsistencies with towel replacement or floor cleaning. The staff is also noted for being pet-friendly and efficient in arranging services like taxis when needed.

Additional Information
Guests should be aware that the hotel's structure, derived from a renovated condominium, means that access to rooms on upper floors involves outdoor corridors, which some guests found less convenient, particularly during colder months. While the hotel is generally considered good value, some guests have questioned its "4-star" rating, suggesting it feels more like a 3-star property due to certain aspects of maintenance or amenities. There have been isolated reports of issues with unexpected pre-authorization charges or difficulties in resolving booking discrepancies. Additionally, some guests noted that tea and coffee sachets in the room were not consistently refilled after the first day of their stay.