Hop Inn Hotel Ermita Manila

This hotel is widely recognized for its exceptional value and strategic location, making it a popular choice for travelers seeking a clean and convenient base in the city. Its signature feature is its ability to provide a comfortable, no-frills stay in a bustling urban environment, often highlighted by its spotless rooms and approachable staff. The hotel is particularly well-suited for budget-conscious travelers, sightseers, and business travelers who prioritize accessibility to key attractions and a reliable place to rest. Guests consistently praise the hotel's commitment to cleanliness and the helpfulness of its team. To enhance your stay, it is advisable to request a room away from the building's construction side if noise sensitivity is a concern, and be prepared for a more basic amenity set, as the hotel focuses on essential comforts.

Facilities & Amenities
Guests appreciate the practical facilities offered, which cater to essential needs. The availability of complimentary drinking water dispensers on each floor is a highly valued feature, allowing guests to refill bottles and minimize plastic waste. A 7-Eleven convenience store and a coffee shop located directly next to the lobby provide easy access to snacks, beverages, and quick meals. The hotel also offers free Wi-Fi, though some guests experienced inconsistent or slow connections in their rooms. For security, the elevator system requires a keycard scan to access guest floors, and rooms are equipped with a safe deposit box. However, guests should note that rooms typically lack a refrigerator, telephone, or kettle, reflecting the hotel's basic, budget-friendly approach. Parking is available but can be limited.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests describing rooms as spotless and well-maintained. The beds are consistently praised for being comfortable, often featuring a firm mattress that ensures a restful sleep. However, room size is a recurring point of feedback, with many finding the rooms small and somewhat cramped, particularly at around 16 square meters. Noise levels can be a significant issue for some guests, with reports of street noise, construction noise from nearby developments, elevator noise, and even barking dogs impacting sleep quality. While soundproofing between rooms is generally good, external disturbances are common. In-room amenities are basic, often lacking toiletries like hand soap, slippers, or a shower head in some bathrooms, and towels have been described as worn.

Dining & Food Quality
The hotel does not feature an in-house restaurant or provide breakfast services, aligning with its budget-friendly model. However, this is largely mitigated by its convenient location, which places guests within easy reach of numerous restaurants and dining options in the surrounding area. The presence of a 7-Eleven convenience store directly beside the lobby is a major advantage, offering a quick solution for snacks, drinks, and basic necessities at any time. Additionally, a coffee shop adjacent to the hotel entrance provides a convenient spot for guests to grab a hot beverage or a light bite. This setup encourages guests to explore local eateries, providing a diverse culinary experience outside the hotel premises.

Location & Accessibility
The hotel's central location is a significant draw, placing guests within walking distance of many popular attractions and essential services. It offers excellent proximity to landmarks such as Robinsons Place Mall, the historic district of Intramuros, and Rizal Park. Its position near the US Visa Application Center makes it a practical choice for those with appointments. The hotel is also conveniently located close to Manila Bay, offering scenic views from higher floors, and is situated in or near Korean Town, providing access to diverse dining. While the immediate surrounding streets can appear busy or "shady" to some, the hotel itself is considered safe and secure. Public transport options are readily available, and while parking is offered, it can be limited.

Staff & Service
The staff at this hotel consistently receive high praise for their friendly, helpful, and accommodating demeanor. Guests frequently highlight their professionalism and willingness to assist with various requests, contributing significantly to a positive stay. The check-in and check-out processes are generally described as smooth and efficient, though some groups experienced longer waits. Staff are noted for their prompt response to issues such as Wi-Fi connectivity problems or air conditioning concerns, sometimes offering room transfers to resolve them. The hotel's security measures, including keycard access to floors, are appreciated. Additionally, the hotel offers a valuable luggage storage service before and after stays, which is particularly convenient for guests with early arrivals or late departures.

Additional Information
Guests should be aware of several specific policies and features that distinguish this hotel. Communication with the front desk is primarily facilitated through Viber communication or by physically visiting the lobby, as in-room telephones are not provided. The room cleaning frequency is typically every three days of stay, and daily towel replacement is not standard unless specifically requested. The hotel maintains a plastic-free policy within rooms, which aligns with an environmentally conscious approach. While basic in-room amenities like hand soap, slippers, or coffee/tea sachets are generally not included, the hotel does offer luggage storage services both before and after a stay. Guests should also note the hotel's visitor policy, which requires confirmation for non-guests to enter rooms, and that early check-in may incur additional charges.