Haven Hotel Rotterdam, Curio Collection by Hilton

The hotel offers a memorable stay, particularly noted for its spacious rooms that often feature private saunas and whirlpool baths, providing a luxurious retreat. Its prime location facing the Erasmus Bridge and directly adjacent to a metro station makes it an excellent choice for sightseers and business travelers seeking convenience and accessibility. Couples frequently choose this hotel for romantic getaways, drawn by the in-room spa amenities and scenic views. While the hotel generally receives praise for its comfortable accommodations, some guests highlight inconsistencies in service and facility availability. To enhance your experience, it is advisable to confirm the operational status of all wellness facilities prior to your arrival and consider requesting a room on a higher floor for more expansive views.

Facilities & Amenities
The hotel provides a range of facilities aimed at guest comfort and relaxation. Many rooms are equipped with private saunas and whirlpool baths, which are highly appreciated for their luxurious appeal. There is also a fitness center available for guests. However, the public wellness area, including the swimming pool and steam room, is a frequent point of contention, as these facilities are often reported as being closed for maintenance or private events without prior notification. Some guests also experienced issues with the public sauna not functioning correctly. In-room amenities like Nespresso machines are generally well-received, though some guests found the mini-bar to be empty or not fully stocked, and occasionally, basic items like a hairdryer were missing.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and the beds comfortable, contributing to a restful stay. Many rooms offer appealing harbor views, enhancing the overall ambiance. The bathrooms are often described as large, with some featuring whirlpool baths and in-room saunas. Despite these positives, there are recurring comments regarding cleanliness issues, such as dust, hair, and stains, which some guests found disappointing. Maintenance problems like broken showers, slow-draining baths, or non-functional in-room televisions are also occasionally reported. While most rooms are quiet, some guests noted noise levels from the street side or elevators, and a few experienced issues with the air conditioning not adequately cooling the room.

Dining & Food Quality
The breakfast buffet is generally well-regarded, offering a wide selection of options, including a popular omelette station where a chef prepares fresh eggs. Many guests appreciate the quality and variety of the breakfast offerings. However, some reviews indicate that the breakfast area can become quite crowded and chaotic, especially during peak times, leading to slow service and tables piling up with used plates. Feedback on the hotel's main restaurant and bar is mixed; while some guests enjoyed their meals, others found the food quality to be average or the menu options limited. Room service is noted to have restricted hours and a less extensive menu.

Location & Accessibility
The hotel boasts an excellent central location, directly facing the iconic Erasmus Bridge and offering convenient access to public transportation. A metro station is situated right outside the hotel, and tram links are also readily available, making it easy to explore the city. Many popular attractions, shopping areas, and restaurants are within walking distance, allowing guests to immerse themselves in the local culture. The hotel's proximity to the waterfront also provides opportunities for water taxi access. While the location is highly praised for its convenience, guests should be aware that parking is available but can be quite expensive, whether utilizing valet services or nearby public garages.

Staff & Service
Guest experiences with the staff and service are notably varied. Many visitors commend the friendly staff, particularly at the reception and housekeeping, highlighting their helpfulness and attentiveness. The check-in process is often described as quick and efficient, and the valet service receives positive mentions for its speed. However, a significant number of reviews express dissatisfaction, citing instances of unprofessional or rude staff, particularly at the reception and in the bar/restaurant areas. Complaints include slow service, a perceived lack of communication regarding facility closures or booking issues, and difficulties in resolving problems, with some guests feeling that their concerns were not adequately addressed.

Additional Information
The hotel is currently undergoing renovations, which, while generally not disruptive to guests, can sometimes lead to unexpected closures of facilities or changes in service. Guests have noted that the hotel's non-refundable booking policy can be a source of frustration when unforeseen circumstances arise. There are also mentions of a deposit being required upon check-in, sometimes for mini-bar access even if the mini-bar is empty. Some rooms feature unique amenities like mirror televisions, though their functionality can be inconsistent. Guests should be aware that while the hotel aims for a luxury experience, some aspects, such as the recognition of loyalty program benefits, can be inconsistent.