Grand Hotel Tchaikovsky

The hotel is frequently praised for its central location, making it easy to explore the city's attractions, and its beautiful, classic decor, which creates a memorable first impression. Guests often highlight the friendly and helpful staff as a significant positive aspect of their stay. However, some reviews mention issues with noise and the condition of some rooms, indicating that while the hotel has many strengths, there are areas that could benefit from improvement. Overall, the hotel provides a generally pleasant experience, but potential guests should be aware of potential drawbacks related to noise and room quality. The hotel's condition requires upgrades.

Many guests appreciate the availability of essential amenities such as free Wi-Fi, which is often mentioned as reliable and easy to access. The presence of a lift is also noted positively, especially for those with luggage, although it is sometimes mentioned that the lift is only accessible after a small flight of stairs. Some reviews mention the provision of toiletries like shampoo, gel, and soap, as well as extras like slippers and bathrobes, enhancing the comfort of the stay. However, some guests have noted the absence of certain amenities, such as cotton pads and swabs. Elevator wait times during peak hours are not mentioned in the reviews.

Cleanliness is a recurring theme, with many guests praising the spotless bathrooms and well-maintained rooms. Daily housekeeping is frequently mentioned as a positive aspect, with guests appreciating the attentive and unobtrusive service provided by the cleaning staff. Some reviews highlight the provision of amenities like toothbrushes and toothpaste as a thoughtful touch. However, some guests have reported issues with cleanliness, such as dirty toilets or finding hairs on towels. Some guests also mentioned that the floors were not entirely clean upon arrival.

The breakfast receives mixed reviews, with some guests praising the delicious and varied options available, including hot dishes like omelets and fried eggs made to order. The availability of fresh fruit, cereals, and pastries is also appreciated. However, other guests describe the breakfast as скудный (meager) or lacking in variety. Some reviews mention that the dining area can get crowded during peak hours. The staff in the breakfast area are generally described as friendly and helpful, although some guests have noted that some staff members do not offer information about available options, such as made-to-order egg dishes, unless prompted.

The hotel's location is frequently cited as a major advantage, with many guests highlighting its central location and proximity to popular attractions and the Moika River embankment. The hotel's location in a quiet neighborhood is also appreciated. However, some guests have noted that the ongoing metro station reconstruction makes it less convenient to access the hotel by public transport. The hotel is near the Tauride Garden and Annekirke. EV charging stations are not mentioned in the reviews.

Several guests have commented on the hotel's decor, describing it as beautiful and reminiscent of a palace, with high ceilings and a grand entrance. The presence of a balcony in some rooms is also highlighted as a positive feature, offering pleasant views of the city. However, some guests have noted that the furniture in the rooms can appear dated and out of sync with the more elegant lobby. Some guests have also mentioned that the rooms can be dark due to insufficient lighting.

The staff consistently receive positive feedback for their friendliness and helpfulness, with many guests praising their polite and attentive service. The reception staff are often mentioned as being particularly welcoming and efficient. Some guests have specifically mentioned the staff's willingness to go the extra mile to assist with requests and provide information. However, some guests have reported instances of less-than-welcoming behavior from certain staff members, particularly during late-night check-ins.

Overall, guests express a generally positive sentiment regarding the hotel, with many stating that they would return and recommend it to others. The combination of a central location, beautiful decor, and friendly staff contributes to a pleasant and memorable stay. However, some guests feel that the hotel is not a good value, given the issues with room quality and noise. The hotel is best suited for couples and tourists seeking a centrally located hotel with classic charm.