Grand Hotel In Porto Cervo

The hotel is set in a stunning natural landscape, offering breathtaking sea views and direct access to a beautiful beach, making it a memorable destination for guests. Its expansive pool area is a central feature, providing a serene environment for relaxation. The hotel is well-suited for couples seeking a peaceful escape and families looking for a comfortable base to explore. While many guests praise the attentive staff and the overall cleanliness, some note that certain aspects of the rooms and dining could be improved. To enhance your stay, consider renting a car for easier access to local attractions, and be aware of potential extra charges for beach amenities.

Facilities & Amenities
The hotel boasts a beautiful and large swimming pool area, consistently praised for its cleanliness and ample sun loungers and various seating options, including comfortable gazebos. Guests appreciate the well-maintained gardens and pine-shaded areas that contribute to a relaxing atmosphere. While some guests found the fitness center well-equipped, others noted issues with its condition, heat, or broken machines. Wi-Fi connectivity can be inconsistent in certain areas of the hotel. Some older jacuzzis/pools on the property were observed to be in a rundown state. The presence of a pool bar offering light meals is a convenient amenity for guests.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed. Many found their rooms to be clean and appreciated the spacious bathrooms, often recently renovated with large showers. However, a significant number of reviews describe rooms as old, dated, and small, with some experiencing issues like dampness or a musty smell. Thin walls are a recurring complaint, leading to considerable noise levels from neighboring rooms and disturbing sleep. Beds are also a point of contention, with some guests finding them comfortable while others describe them as hard or having uncomfortable mattresses and old pillows. Basic amenities like air conditioning sometimes malfunctioned, and the absence of coffee/tea facilities or a functional mini-fridge was noted by some.

Dining & Food Quality
Breakfast at the hotel receives varied feedback. Many guests praise its variety and quality, highlighting options like made-to-order omelettes, fresh pastries, and even gelato. However, some found the breakfast spread to be basic or overcrowded, with slow service and issues with dirty tables. The coffee machine is frequently criticized, leading guests to prefer ordering coffee from the waiters. Dinner at the main restaurant is often described as having a high cost for small portions and limited, uninspired choices, with some finding the food not particularly tasty. In contrast, the beach restaurant is generally well-regarded for its stunning views and better food quality, though securing a table can be challenging. Room service for meals is noted as being unavailable or very restricted.

Location & Accessibility
The hotel benefits from a fantastic location with stunning views overlooking the sea and the beautiful Cala Granu beach, which is directly accessible from the property. This beach access is a major highlight for many guests. While the hotel is relatively close to Porto Cervo center by car (a short drive), guests note that walking to the town is a long walk (approximately 20-45 minutes) and can be challenging due to the terrain and lack of dedicated pedestrian paths. The hotel offers convenient parking facilities, with some rooms even having a private parking spot nearby. The surrounding area is described as a gated community, which can limit immediate dining or shopping options outside the hotel.

Staff & Service
The staff at the hotel elicit highly mixed responses from guests. Many reviews commend the team for being friendly, helpful, attentive, and professional, often going out of their way to assist with requests and make guests feel welcome. Specific praise is given to the quick check-in process and the attentive service provided by restaurant and housekeeping staff. However, a significant number of guests report negative experiences with reception staff, describing them as unhelpful, rude, unexperienced, or dismissive, particularly regarding issues with bookings, late check-ins, or complaints. Some guests noted a general lack of warmth or a "take it or leave it" attitude from certain team members.

Additional Information
A frequently mentioned point is the extra charge for sunbeds and umbrellas on the beach, which many guests found to be excessive and not clearly communicated prior to arrival. The hotel operates a pet-friendly policy, though some guests noted concerns about larger dogs and related cleanliness issues. Several reviews highlight the hotel's age and express a need for renovation in certain areas, including outdated decor and worn furnishings. The option for a late check-out is available for an additional fee and is appreciated by guests. Some guests found the hotel layout with its various levels and stairs challenging for transporting luggage, especially upon arrival or departure.