Grand Hotel et de Milan - The Leading Hotels of the World

The hotel offers a truly unique experience, distinguished by its profound historic character and preserved Belle Époque charm, making it a memorable destination in Milan. Its signature feature is its deep connection to cultural figures like Giuseppe Verdi, whose former residence within the hotel adds an unparalleled sense of history and artistry. Guests consistently highlight the hotel's prime location, attentive staff, and the overall elegance of its accommodations. This establishment is particularly well-suited for culture enthusiasts and sightseers eager to explore Milan's rich heritage, as well as shoppers due to its proximity to luxury boutiques. Couples seeking a romantic, classic getaway and families looking for a refined yet accommodating stay will also find it appealing. To enhance your visit, consider requesting a room on a higher floor to minimize potential noise, and be sure to immerse yourself in the hotel's artistic ambiance.

Facilities & Amenities
Guests generally appreciate the range of facilities and in-room amenities provided, contributing to a comfortable stay. The hotel maintains a fitness center for those wishing to exercise, and free Wi-Fi is available, though some guests have noted occasional connectivity issues. Rooms are equipped with modern conveniences such as USB ports and high-definition televisions, blending contemporary needs with the hotel's classic style. Many rooms feature a mini-fridge, a coffee maker, and a pillow menu to enhance comfort. Some suites boast a terrace or balcony, offering pleasant views. Thoughtful touches like hotel slippers and a scale in the bathroom are also mentioned. While the hotel retains its traditional charm, some guests found the elevators to be on the smaller side.

Cleanliness & Room Comfort
The hotel's commitment to cleanliness is widely praised, with guests consistently describing rooms as immaculate and well-maintained. Most guests find the rooms to be spacious and comfortable, often highlighting the comfortable beds and high-quality linens that ensure a restful night's sleep. The bathrooms are frequently noted for their generous size, often featuring marble finishes and separate showers or bathtubs. However, some guests have experienced issues with noise levels, particularly from street traffic, trams, or even ongoing construction in adjacent buildings, which can disturb sleep. A few reviews also mentioned rooms being cold due to issues with the heating system, or feeling stuffy with inadequate air circulation. While generally well-appointed, some older rooms were described as feeling a bit dated.

Dining & Food Quality
The hotel offers a diverse and generally well-received dining experience. The breakfast is frequently praised for its variety and quality, often described as rich, delicious, and a perfect start to the day, though some guests noted it can be expensive or that the buffet selection felt limited for a luxury hotel. The hotel features two main restaurants, Caruso Bistrot and Don Carlos restaurant, both highly recommended for their excellent food quality, impeccable service, and inviting atmosphere. Guests particularly enjoyed the sophisticated menus and the overall dining experience. Gerry's Bar is highlighted as a sophisticated and relaxing spot for drinks, known for its competent and friendly staff and excellent cocktails. While most dining experiences are positive, some guests found room service to be inconsistent or not up to the expected standard.

Location & Accessibility
The hotel's central location is consistently lauded as one of its strongest assets, placing guests directly in the heart of Milan. It offers unparalleled walking distance access to major attractions such as the Duomo, La Scala Opera House, and the renowned Galleria Vittorio Emanuele. The hotel is also ideally situated for shopping, being just steps away from the city's luxury fashion district. Its proximity to public transportation, including metro and tram stops, makes exploring the wider city convenient. While the location is highly desirable, some guests noted that the area can be busy. Valet parking is available for guests arriving by car, though it is mentioned as being quite expensive, and some found the immediate vicinity lacked convenient self-parking options.

Staff & Service
The hotel staff consistently receives high praise for their professionalism, friendliness, and attentive service. Guests frequently highlight the helpfulness of the concierge team, who provide excellent recommendations and assist with bookings, including securing hard-to-get tickets. The check-in process is generally described as swift and stress-free, contributing to a welcoming arrival. Housekeeping is noted for its thoroughness and thoughtful touches, such as evening turndown service. Many guests commend the entire team, from the front desk to the bellmen and restaurant staff, for their dedication to guest satisfaction. However, a few isolated incidents mention less friendly or unhelpful reception staff, and some guests reported communication difficulties or a perceived lack of empathy in specific situations.

Additional Information
The hotel is steeped in historic character, with many guests appreciating its preserved old-world charm and the sense of stepping back in time, while still offering modern amenities. This unique ambiance, featuring beautiful art and classic decor, is a significant draw. However, guests should be aware that the hotel has experienced ongoing renovations or construction in adjacent areas, which some found to be quite noisy and disruptive, particularly in the mornings. The hotel operates with a traditional key system, where guests often leave their keys at the front desk, a practice that has raised minor security concerns for a few. The hotel is also noted for its pet-friendly policy, welcoming furry companions. Guests occasionally receive delightful room upgrades or special welcome amenities, adding to the overall positive experience.