Centurion Hotel Grand Kobe Station

This hotel stands out for its unbeatable location directly opposite Kobe Station, making it an exceptionally convenient base for exploring the city. Its signature feature is truly its direct access to major transport links and nearby attractions, appealing greatly to sightseers and business travelers seeking efficiency and ease of movement. Guests consistently highlight the friendly and helpful staff, the overall cleanliness of the premises, and the delicious breakfast offerings. While many appreciate the comfortable beds and generally good room comfort, some note issues with noise and persistent cigarette odors in non-smoking rooms. The hotel is well-suited for families due to its spacious room options and proximity to entertainment, and for couples looking for a convenient and pleasant stay. To ensure a more peaceful experience, consider requesting a room away from the train tracks, and be prepared for potential lingering smoke smells even in non-smoking accommodations.

Facilities & Amenities
The hotel offers a range of facilities and amenities designed to enhance guest convenience. A self-service laundry area is available, though some guests found the dryers to be inefficient, often requiring multiple cycles. Rooms are well-equipped with a generous supply of toiletries, including high-quality skincare products, shampoo, and conditioner, along with disposable razors and even pajamas, which are highly appreciated. Many rooms feature a large television, primarily offering Japanese channels. Guests also benefit from numerous electrical outlets and charging plugs, though some reported issues with charger voltage or a lack of USB ports. An air purifier or humidifier is typically provided in rooms. The reception area is conveniently located on the second floor, accessible by elevator. While the hotel does not have its own parking, it offers access to a nearby partnered parking facility, which some guests noted could be expensive or involve a steep approach.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is generally positive, though with notable exceptions. Most rooms are described as clean and well-maintained, with comfortable beds and quality bedding ensuring a restful sleep. However, some guests reported issues such as stained carpets, peeling wallpaper, or general signs of an older decor, contributing to a slightly dated feel. A significant recurring concern is the pervasive cigarette smell, even in designated non-smoking rooms, which many found unpleasant and difficult to air out. Noise levels are a mixed bag; while some found their rooms surprisingly quiet, others were disturbed by thin walls, audible footsteps from neighboring rooms, crying babies, or the sounds of trains and early morning construction. The bathrooms are typically clean with good water pressure, though some found them small or had minor issues like a high step or a loose wall panel near the sink. Air conditioning can be inconsistent, with some units blowing directly onto the bed or being noisy.

Dining & Food Quality
The breakfast at the hotel consistently receives high praise from guests, often exceeding expectations. It features a wide and delicious variety of Japanese specialties, presented in convenient small dishes that allow guests to sample many options. Many particularly enjoyed local delicacies like "bokkake," a stewed beef dish. The food quality is generally considered excellent, making it a highlight of the stay for many. While the breakfast buffet is highly rated for its taste and selection, some guests noted that the menu remained largely the same throughout their stay, which could become repetitive for longer visits. A few guests also found the breakfast to be on the pricier side if not included in their booking, and some wished for more Western options like scrambled eggs or fruits. Despite these minor points, the overall consensus is that the breakfast experience is a significant positive aspect of the hotel.

Location & Accessibility
The hotel's central location is a major highlight, positioned just a few minutes' walk from JR Kobe Station, making it incredibly convenient for both local exploration and wider travel. Guests appreciate its direct proximity to various shops, restaurants, and convenience stores, including one right next door. The hotel is also within easy walking distance of popular attractions such as Harborland, the Kobe Port, and the UMIE shopping mall, offering entertainment and dining options. Its strategic position near public transportation hubs, including the subway and bus stops, ensures easy access to other parts of the city. For guests arriving by car, parking is available at a nearby partnered facility, though some found the cost to be high or noted the steep incline leading to the lot. Despite being close to the station, many found the immediate area surprisingly quiet, contributing to a pleasant stay.

Staff & Service
The staff and service at this hotel consistently receive glowing reviews, standing out as a major strength. Guests frequently commend the team for their exceptional friendliness, politeness, and attentiveness. Many reviewers highlight the staff's helpfulness, noting their willingness to go above and beyond, such as assisting with directions, making phone calls for guests, or providing amenities like cold compresses for children. The check-in and check-out processes are described as smooth, quick, and efficient, with staff readily accommodating requests like luggage storage or forwarding. Even housekeeping staff are noted for their bright greetings. The presence of staff who are proficient in English is also frequently mentioned and appreciated by international visitors, ensuring clear communication and a comfortable experience. Overall, the hotel's commitment to providing excellent service creates a very positive impression on guests.

Additional Information
Guests should be aware of a pachinko parlor located on the ground floor of the building, which some found contributed to a lingering cigarette odor in certain areas of the hotel, even in non-smoking rooms. For those staying multiple nights, it is important to note that room cleaning is not automatic; guests must explicitly display a sign for service. Some reviewers also reported encountering pre-set TV alarms that unexpectedly turned on early in the morning, disrupting sleep. Additionally, the hotel's laundry machines automatically dispense soap, meaning guests do not need to bring their own, though some found the dryers to be inefficient. While not a universal experience, these specific details, directly mentioned in guest reviews, can impact a stay and are worth noting for future visitors.