APA Hotel Shin Osaka Eki Tower

This hotel offers a memorable stay, particularly noted for the panoramic views available from its 32nd-floor restaurant, which serves as a signature feature. Guests consistently highlight its convenient location near Shin-Osaka station, the overall cleanliness of the accommodations, and the generally attentive staff. The hotel is an excellent fit for solo travelers and business travelers seeking efficient transit options, as well as couples looking for a scenic dining experience. To enhance your visit, it is advisable to factor in potential elevator wait times, especially during peak hours, and if sensitive to noise, consider requesting a room situated away from the train tracks for a quieter stay.

Facilities & Amenities
The hotel provides a range of facilities designed for guest convenience, though some aspects receive mixed feedback. While Wi-Fi connectivity is generally reliable, the elevators are a frequent point of concern; with only three serving 32 floors, guests often experience significant wait times, particularly during busy morning hours. Rooms are equipped with a mini-fridge and an in-room safe, and complimentary bottled water is provided. However, some guests report that the mini-fridge does not cool effectively. The air conditioning system is centrally controlled, which can be problematic as it often only offers a heating option, leading to uncomfortably warm rooms for some. Laundry facilities are available, but their effectiveness, particularly the dryers, is sometimes questioned.

Cleanliness & Room Comfort
Guests generally commend the hotel's high standards of cleanliness, noting that rooms and unit bathrooms are well-maintained and tidy. The comfortable beds contribute to a restful sleep for most visitors. However, the compact rooms are a recurring theme in reviews, with many guests finding them quite small, sometimes making it challenging to fully open luggage or move around freely. Noise levels are a significant concern for some, with reports of audible trains, cars, and even wind, particularly in rooms facing the tracks. While city views from higher floors are appreciated, some guests mention issues with drainage in the bathrooms or occasional unpleasant odors.

Dining & Food Quality
The breakfast buffet served at the 32nd-floor restaurant is a major highlight for many guests, offering panoramic views that significantly enhance the dining experience. The food variety is extensive, featuring both Japanese and Western options, including popular items like bonito, curry, and various egg dishes. Guests consistently praise the quality and deliciousness of the food, noting that the restaurant is generally not overly crowded, allowing for a relaxed start to the day. The coffee and other beverage options are also well-received, contributing to a satisfying and scenic breakfast.

Location & Accessibility
The hotel boasts an exceptionally convenient location, situated very close to Shin-Osaka station, making it ideal for travelers utilizing the Shinkansen or local subway access. Its proximity to the subway exit is particularly appreciated for quick and easy navigation. The surrounding area offers several convenience stores, including 7-Eleven and FamilyMart, providing easy access to snacks and essentials. While there are some restaurants nearby, the immediate vicinity is not bustling with dining options. Parking is available, though some guests note it can be limited or challenging to navigate.

Staff & Service
The hotel staff consistently receives praise for their friendly staff and helpful assistance. Many guests highlight the efficiency of the automated check-in process, noting that staff are readily available to provide support when needed. The luggage storage service, often managed via a QR code system, is appreciated by guests arriving early or departing late. While the majority of feedback is positive, a few guests experienced isolated instances of less-than-ideal interactions, such as perceived indifference or communication challenges, particularly regarding English proficiency or specific requests. Overall, the attentive service contributes positively to the guest experience.

Additional Information
The hotel utilizes an efficient automated check-in/out system, allowing guests to manage their arrival and departure smoothly. Rooms are equipped with Netflix access, providing entertainment options for guests. The building's unique open-air corridors can lead to cooler temperatures in winter, which some guests find uncomfortable. Guests should be aware of the late check-out policy, which typically incurs an hourly fee. While not universally mentioned, some guests appreciate the benefits associated with the hotel's rewards program. The hotel is relatively new, contributing to its clean and well-maintained appearance.